30-day money back guarantee
Buy with confidence.
30-day money back guarantee

Satisfaction Guaranteed

At Ambient we offer customers in the U.S. and Canada a 30-day money back guarantee on all flooring orders and we are dedicated to your complete satisfaction. If you are not satisfied with your floor you may return your order within 30 days of delivery following the conditions set forth below. To initiate your return simply call our team at 1 (866) 710-7070 or email us at info@ambientbp.com.

Rules & Restrictions

  • The order must be returned in it's entirety otherwise our standard Return Policy applies. Boxes that have been opened will incur a 5% restocking fee and items that are not in "as new" condition will not be refunded. Returns received 30 days after the date of receipt of product will incur a 20% non-negotiable re-stocking fee.
  • You may contact your preferred shipping company to schedule pickup and shipping. You are responsible for all return shipping costs. Delivery or shipping charges you previously paid will not be refunded.
  • This guarantee is not valid on clearance items, items that have been discontinued, special-order or custom-order items.
  • You must inform us of the return prior to shipping it, so that we may provide you with the correct return shipping address and instructions. All flooring boxes must be securely strapped and shrink-wrapped in order to avoid damage or loss during return shipment

Once We Receive Your Return

Upon receiving your returned flooring order we will perform a quality control inspection. Items that have been altered or damaged in any way will not be refunded. Refunds are issued within 10 business days after the product has been received in our warehouse, via check, to the original delivery address unless otherwise specified by the customer.

Trusted by 10,000+ Homeowners And Companies Worldwide

  • ASG_Logo
  • one and only resorts logo
  • lululemon athletica logo
  • washington university in st.louis logo
  • university of maryland logo
  • habitat for humanity logo
  • providence hospital logo
  • radford university logo
  • aveda logo
  • elevation burger logo
  • national park service logo
  • famous daves logo

As Seen On

  • hgtv logo
  • dyi network logo
  • discovery channel logo
  • planet green logo
Join thousands of other homeowners, designers, architects and installers

Sign up for our newsletter to get the best deals on bamboo

Submit
loader