- You can send an email with your desired materials list or purchase order to [email protected], and our support team will email you a quote with a payment button.
- You can call our support team directly at (866) 710-7070 and place your order over the phone.
We accept the following payments:
1. All major credit and debit cards.
2. Personal and bank checks (please note there may be a 14-day shipping delay).
3. ACH payments.
4. Paypal. In fact, PayPal Credit offers financing.
We recommend that you review our handy Return Shipping Guide to see the detailed steps to return your order.
Yes, we do provide discounts for large quantity orders. If your order falls into a category below, please reach out to our customer support team at (866) 710-7070 to see what discounts are currently available:
- Flooring orders over 1,000 sq ft
- Plywood orders over 25 sheets
- Magpanel orders over 100 sheets
At Ambient, we value the brave men and women that serve in our nation's armed forces and law enforcement agencies. We offer a 5% discount off all products for active-duty members of our U.S. armed forces and full-time local and state law enforcement. Clearance items and odd lots do not qualify for this discount and it cannot be combined with other promotions. Call (866) 710-7070 for additional details.
For flooring and plywood we strongly recommend ordering a sample before placing your final order, so you can ensure that the shading will be to your liking. Our flooring and plywood samples have a dye lot number sticker on the back of them. Our website checkout process will ask you to type in this dye lot number before final payment; alternatively, if ordering via email or over the phone simply mention this lot number to your Ambient representative and we will update the order with it and ship that exact lot number. If we don't have that lot number available (it has sold out) but we have a matching lot, we will ship the matching lot. If we do not have a matching lot, we will not ship your order until you approve samples of the new lot.
Please remember that photographs on our website are taken from a variety of devices and under many different lighting conditions, and are viewed on a wide range of computer monitors and contrast settings, thus we do not guarantee that any floor will match the photographs on the website. If you order your flooring sight unseen (without receiving samples first), Ambient is not responsible for light or shading variation or differences and thus not responsible for return shipping costs (which can be expensive and can vary greatly depending on where you live and the size of your order).
If you receive the order from the exact lot number you requested, or you order sight unseen (you do not provide a dye lot number at checkout), and you decide after it arrives that you want to return the order, you will be responsible for return shipping charges. For flooring orders, please see our 30 Day Money-Back Guarantee for more information.
For legal businesses that qualify as a trade account (must be in the building trades), or you plan to order more than $10,000 cumulatively in building materials in the future on multiple projects, we encourage you to apply for a trade account on our B2B page. Our wholesale discounts vary depending on sales volume and can range from 5% to 35% off our retail prices. We also offer container level pricing for large projects at extremely competitive prices, and can manufacture a large array of products not featured on our website such as custom thicknesses, lengths, widths, colors and surface treatments (minimum order quantities apply).