We do not provide installation services but have no fear as there are many high-quality contractors in your state and the majority will be eager to provide a free estimate over the phone or in the comfort of your own home. We recommend that you check out our helpful article titled 7 Tips For Choosing A Floor Installer.
Below are a few questions you will want to consider before placing your order:
1. What type of subfloor (usually plywood or concrete) will the floor be installed over?
2. Do you already have a specific plan to float, nail, or glue down the floor, and if so, why?
3. What other types of flooring will the floor be butting up to? Will you require transition pieces and how many?
4. How much flooring will you need to complete the job? Have you added waste?
5. When do you plan to start, and when do you need to receive the flooring material?
6. What kind of traffic do you expect on the flooring? Do you have kids, dogs, is it a commercial space?
7. Will you be installing the floor yourself, or hiring a professional?
We recommend you read our maintenance guide carefully for your specific finish type. As for cleaning solutions, for regular maintenance and spot cleaning it is hard to beat the Bam-Brite hard surface floor cleaner. Alternatively, you may use most standard floor cleaners approved for your specific flooring finish, such as Swiffer Wet Jet for Hardwood (if you have wood/bamboo), and Bona Hardwood Floor Care Kit. For spot cleaning, you can also use one cup of white vinegar mixed in with a half bucket of warm water, with a lightly damp mop, but do not use vinegar for regular cleaning as it can affect the finish PH balance and dull the luster over time.
Never steam mop or wet mop bamboo/hardwood floors, and never use mineral spirits, turpentine, or paint thinner on our floors. If you have a cleaning solution you are not sure about, make sure to test it on an out of the way area or sacrificial plank prior to using it on your floor, to ensure it does not damage the finish.
** Please note that different flooring finishes require different cleaning solutions and methods - read our maintenance guide carefully for your specific finish type.
If our website lets you add your desired quantity into the shopping cart without showing a "this item is back-ordered" pop up notification, that means the product is in stock and ready to ship!
We highly recommend reading our Shipping Policy for a comprehensive explanation of our shipping processes.
We ship most freight orders (over 125 lbs) out within 4 business days of purchase, the average being 2 business days. For faster shipment of freight orders, we offer an Expedited Shipping option at checkout however please note that this simply means that we will ship the order out the next business day - it does not shorten the transit time once shipped. For small parcel orders we offer express UPS shipping options at checkout as well; please note that for express shipping services the order must be placed by 2pm EST in order to ship out that same day, otherwise we will process the shipment the next business day. We do not ship out orders, nor do the shipping companies deliver them, on weekends.
For residential lift-gate freight order deliveries, once the flooring order arrives at the local freight terminal, they will call you to schedule your delivery appointment, which is usually a 2-6 hour window on the day of your choosing (weekdays only) when possible. All deliveries are curbside as the freight companies do not offer inside delivery.
Nail down. This is the most economical installation method, and it's the fastest after the floating method. The drawback is that over a long period of time nails can come loose due to repeated seasonal cycles (expansion and contraction), resulting in a squeaky floor. For nail down installations you'll want to use a 15 lb felt paper or similar as underlayment. To install strand woven flooring you'll need to use a pneumatic nailer that shoots 18 gauge hardwood flooring cleats; using the wrong cleat thickness may result in dimpling or goosebumps in your strand bamboo floor. We recommend using a Primatech Q550 Nailer or a Powernail 50P Flex for all strand bamboo nail down installations.
Glue down. While this is the most expensive and labor-intensive method, it is also considered the most stable method as the glue provides sound and moisture insulation, and the elasticity in the glue allows the floor to expand and contract naturally with the seasons. Our floors can be glued down to a multitude of surfaces. Be sure to check out the Acceptable Subfloor Types table in our installation instructions. If you're gluing down over plywood you can use a basic bamboo flooring glue, but if you're going over a slab you'll want to choose an all-in-one glue for bamboo flooring over concrete. Remember that it's important to use the correct trowel in tandem with the glue you've chosen. If you use the wrong trowel you may not get the correct spread rate, causing your floor to fail. This can be a very expensive mistake!
Floating. The advantage to a click-lock floating floor is the ease of installation as it is less time consuming to install. It is also easier to repair floating floors should you ever have a leak or other problem. The disadvantage is that, unless your home has stable indoor humidity year-round (meaning it stays within a 20% range indoors the whole year), you are limited in the length of the continuous runs of flooring you can lay. Across the widths of the planks (tangentially), you are limited to 25 feet with engineered floating floors and 15 feet with solid floating floors. Running down the lengths of the planks (longitudinally) you are limited to 45 feet with engineered floating floors and 25 feet with solid floating floors. For this type of installation, we recommend you use a 3 in 1 underlayment.
- You can purchase right on this website: add your desired items into the shopping cart, then click the cart icon at the top right of the website and click the "Proceed To Checkout" button.
- You can send an email with your desired materials list or purchase order to [email protected], and our support team will email you a quote with a payment button.
- You can call our support team directly at (301) 498-0234 and place your order over the phone.
It depends! Luxury Vinyl Plank floors with SPC Core do not require acclimation, and neither do our Rigid Core Bamboo Floors (bamboo flooring with SPC core). Meanwhile, all of our non-SPC core bamboo and eucalyptus floors must be acclimated for a period of 72 hours prior to installation, and we recommend an additional 7 days for geographic areas of high or low humidity.
Do not acclimate the floors on top of concrete, carpet with concrete under it, crawl spaces, or any other sub-floor that may contain moisture, without first laying a 6 mil polyethylene plastic barrier down, or the flooring will soak up the moisture from the concrete and shrink post-installation. Make sure to extend the apron/border of the plastic barrier at least 18 inches beyond the flooring boxes.
Ensure that the flooring is acclimated within the same room (or adjoining room with the same climate) where the floor will be installed in. Remember that you must keep your interior humidity settings between 40%-60% (as for all wood floors) or you may experience increased expansion and contraction.
First, stack the boxes up to 5 high, with each stack located at least 3 feet away from the next. Cross-stacking is preferable if you have space.
Once the boxes are stacked, use a box cutter or sharp knife to cut each box down one entire side lengthwise, and also the end flaps. Make sure to also cut open the interior plastic so that the floors really breathe.
We recommend ordering 10% extra for cutting and waste. If you have one or two large rooms that are square, and you are careful about making cuts, you can probably get away with 7%. If you are installing chevron flooring, or floors in a diagonal pattern, we recommend 15% extra for cutting and waste.
Also, keep in mind that bamboo and hardwood floors come in dye lots so it is a good idea to hold on to a few extra boxes in case you ever need to make a repair down the line. The extra boxes can be stored in an attic, basement, or even a garage, just remember to acclimate all floors prior to installation, for at least 72 hours, within the environment in which they’re going to live.
We highly recommend you review our Shipping Policy, which has a lot of great information and a short video about the shipping process. When your order ships out we’ll send you a notification email with all of your shipping information. Once the shipment arrives at the local freight terminal near your delivery location, the terminal staff will call you to schedule a delivery appointment* (weekdays, usually a 2-6 hour window). Make sure you don’t miss the delivery appointment or the freight company may charge a hefty re-delivery fee. *if you have selected commercial/freight dock delivery, freight may be delivered without needing an appointment
Once the order arrives, ensure you mark any damages you see on the driver’s bill of lading (they’ll then usually give you a copy). You don’t have to open and inspect every item, just look at the outside of the pallet – that is where the shipping damage will be. Ensure you write the number of damaged items and detailed notes, then take photos of the damaged items and email all of this information to your Ambient representative to ensure we can ship out free replacements.
Important note: If your delivery location is located on a road that cannot be accessed by a semi-trailer truck, you may be required to pick the freight up at the local terminal or meet the driver at an intermediary location.
Ambient's floors are 100% safe for you and your family. In fact, we're one of the few companies (if not the only one!?) that test all products annually to ensure they fall within the CARB Phase 2 indoor air standard, which is the most strict in the world, and we've also achieved Floorscore Certification. The CARB Phase 2 indoor air standard requires less than .05ppm off-gassing of formaldehyde, and all of our floors consistently test at under .015ppm which is considered “Below the Limit of Qualification” or “effectively zero”. We highly recommend you check out our safety information and testing page as well as our informative article here. As you might know, formaldehyde is a naturally occurring substance that even our bodies generate, so no substance on earth is truly "formaldehyde-free", but Ambient solid strand woven floors are NAUF (no added urea formaldehyde).
More info about formaldehyde. Formaldehyde exists in a wide array of household products including paint, wood furniture finishes, and cleaning supplies amongst others. Formaldehyde is also a naturally occurring substance found in air.
More info about CARB Phase II. We recommend further reading from the California Air Resources Board: Click Here
The default delivery method for our residential flooring deliveries is curbside with a liftgate, so the driver will usually lower the pallet(s) of flooring down using a liftgate. However, it also depends on what shipping option you select and also how much of an incline there is on your driveway. We recommend you read more about it on our Shipping Policy page.
This depends on several factors mostly related to the current condition of the sub-floor. If the subfloor is observed to be sagging, it is recommended that you install the planks in a perpendicular direction compared to the joists. This is a call you'll want your installer to make as he/she will need to inspect the sub-floor prior to installation.
Important Note About Crawl Spaces: Many wood floors fail due to the failure of the installer to address moisture in crawl spaces. If you have a crawl space under your home or new flooring, you must properly remedy this moisture.
You must have a high-quality vapor barrier or moisture insulation (with 100% blockage) or the moisture coming up from the crawl space will damage the flooring. A ground layer cover is required - must be 6 mil minimum black polyethylene with joints overlapping at least 6 inches, and sealed with moisture-resistant tape. There must be a minimum of 18′′ from the ground to underside of joists, the polyethylene should also extend at least 6" up the block walls and be sealed there as well, and it should have perimeter venting equal to at least 1.5% of the crawl space total square footage. The vents should be properly placed for cross-ventilation. We recommend you read this document about what happens when crawl spaces are not sealed.
Important Note About Installing Over An Unconditioned Space (such as a garage): Subfloor moisture penetration of improperly sealed sub-floors over unconditioned spaces is a common cause of wood floor failure. If you are gluing the floor down over such a space, you must use a 100% urethane adhesive that contains a moisture barrier. If you are nailing the floor down over such a space, you will need to follow these steps:
In an unfinished space, staple a 6 mil plastic sheet to the ceiling of the unconditioned space with joints overlapping at least 6 inches, and seal with moisture-resistant tape. In a finished space, coat the ceiling with two layers of high-gloss paint.
Lay down two layers of 15 lb asphalt-saturated felt paper at a 90-degree angle to each other over the plywood before beginning the nail-down installation. Thus, lay down the first layer and be careful not to overlap the rolls as this may cause an un-level surface. Once the first layer is down, install the second layer at a 90-degree angle and care not to overlap
Vinyl flooring can usually be laid directly on top of a concrete slab, but you'll want to be careful with excessively wet slabs (emitting more than 20 lbs per sq ft of moisture) or you may have mold issues down the line. With bamboo flooring, you have 3 options over a concrete slab. One is to glue down any of our tongue and groove flooring with an adhesive that contains a moisture barrier (such as our Bilder's Ultimate All-In-One Adhesive with Vapor/Sound Barrier), and don't forget to use the correct V-Notch ¼ inch trowel. Option two is to float any of our rigid core bamboo floors directly on it (again, extra care must be taken with excessively wet slabs as they may need to be sealed first), and option 3 is to float one of our click-lock engineered floors after first laying down a 3 in 1 underlayment (which contains a vapor barrier).
You can glue down or nail down solid floors to a plywood subfloor. You can also float engineered and rigid core floors over plywood. If you want sound insulation, choose an engineered version and float it over a 3 in 1 underlayment with a high STC/IIC sound rating, or use the glue-down method and an adhesive with a sound retarder in it.
To see if you can install our floors over specific sub-floors we recommend reading the Acceptable Subfloor Types section in the related installation guide. Links to the product's installation guide can be found on each floor's product detail page.
None of our products are brought inside the delivery location by the driver. All small parcel shipments are at the discretion and policy of the shipping company. All freight shipments are curbside delivery with lift-gate unless you specifically request freight dock delivery. Curbside delivery means they lower the pallet on the street at the end of the driveway. The drivers are not required to enter the property boundaries, although if not hazardous sometimes they’ll back up the driveway (if it’s flat and short) and drop the pallet on the driveway. Someone must be on-site to receive the delivery and inspect it for exterior damage, and then note any damage on the driver’s bill of lading (otherwise we can’t send free replacements). We highly recommend that you do not pay laborers to sit around and wait for the delivery, as the freight companies do sometimes miss appointments and they do not reimburse for such lapses. In some cases at the time of checkout, our website will allow you to add "Garage Delivery" for an additional fee, but this includes rolling the materials pallet into a carport or garage only, and terms and conditions apply.
Absolutely, however, the rule of thumb when installing at a diagonal is to order 15% extra for cutting and waste instead of the usual 10% extra.
While it can be a bummer if your shipment arrives damaged – it is not the end of the world! We can easily send you free replacements for anything that was damaged in transit - all we ask is that you do not refuse the shipment and mark any damages on the receipt provided by the driver. After that, please take a few photos of product while it is still on the pallet and email them to [email protected] so we can make a record on your account. Then, please examine the items further once you've brought them inside to determine the extent of the damage, and take photos of affected areas if you require replacements. Once we receive the details and photos we will send out the replacements right away. Most of the time, installers will be able to work around the damage instead of waiting to get replacements. For more information please see our Shipping Policy page.
Occasionally you will have an item with a visible defect either in the stain, finish, or milling. Like most building materials suppliers our effective defect rate is under the industry-standard 3%. However, if you are finding that more than 3% of the product you have ordered has defects, please let us know as soon as possible so we can resolve the matter quickly.
Maximum load considerations related to your joists and building structure: we strongly suggest that you always consult a structural engineer before placing any single piece that exceeds 1,500 lbs or the maximum load your joists will hold.
Heavy objects on nailed down or glued down floors. There are no restrictions to placing heavy furniture floors that are nailed or glued down (aside from structural max weight restrictions) but we recommend placing sliders or rubber weight dispersion plates under the legs of excessively heavy objects to avoid permanent damage or dents.
Heavy objects on floating floors. If you have a floating floor you can usually sit heavy furniture on top, but there are a few exceptions. For example, a piano is perfectly fine and so is a piece of furniture with legs (with just 3-4 contact points with the floor). For pieces of furniture without legs (flat across the bottom), try to avoid "pinning" a long row of successive floating floor planks across the widths of the planks, and more so if that run of planks takes up a large section of the overall run. This is more applicable across the widths of the planks (tangentially) than down the lengths of the planks (longitudinally). The floor needs to be able to expand and contract during seasonal cycles, and pinning the planks down will inhibit this movement and may cause planks to separate from each other. For this same reason, you shouldn't install floating floors under kitchen cabinets. If the bottom of the heavy object is flat and it stretches across the widths of the planks for more than 50% of that given run, and it's over 200 lbs, we suggest gluing or nailing the floor down, or not placing the object on the floor.
As a general rule of thumb, floors that are nailed down or glued down do go under cabinets and islands, and floors that are floated should not be installed under cabinets or islands. Floating floors aren't installed under cabinets because pinning down a long run of a floating floor may inhibit its ability to expand and contract naturally.
We do not sell random length or random width planks. Almost all of our floors come in single length planks lengths of six, four, and three feet depending on the product. Our Copenhagen XtraWide click bamboo flooring is the exception with both four-foot and two-foot planks included in every box.
One of the benefits of this is that you will have a lot less waste as with random lengths you are usually left with a lot of the smaller pieces that you will not be able to use. You can still achieve the randomized look of the flooring planks by cutting the starting plank in each row at a random length.
Yes, we may be able to accommodate this, but please note that we may still apply a small shipping and handling fee to your order. Please reach out to your sales representative for details.
For a thorough section about Sub-floor Preparation we strongly recommend reading the installation guide for the floor you're considering purchasing - you can easily find a link to this guide in that floor's product detail page's "Specifications" section.
The general advice below is for informational purposes only, as you should always consult each floor's specific/official installation guide before making your determination. Some general sub-floor requirements:
- Must be structurally sound
- Must be clean - thoroughly swept and free of all debris
- Must be level - flat to 3/16" per 10-foot radius
- Must remain dry year-round. The moisture content of a wood subfloor must not exceed 12%. Concrete subfloors, crawl spaces, and floors that emit more than 12% moisture will need to be addressed with a vapor barrier.
Important note about Gypcrete: Gypcrete will sometimes exhibit a layer of debris that floats to the surface while being poured. This is usually obvious and if it occurs will need to be removed with coarse open grit paper on a buffer until a solid surface is reached. You will then use a diluted coat of acrylic primer to seal the surface; however, it must soak in and not leave a film. Once the gypcrete is prepped and primed you can proceed with a normal installation.
A note about Lauan/Luan/Luaun: While most urethane adhesives bond to Luan and thus you could glue our floors down to it, Luan is generally considered an unstable substrate for tile or hardwood flooring. It doesn’t have much strength, so it may contribute to squeaking or bouncing. Our recommendation is always to remove it before installing a new floor.
Wood subfloors must be dry and well secured. For nail-down installations, nail or screw every 6" along joists to avoid squeaking. If the subfloor is not level, sand down high spots and fill low spots with an underlayment patch or self-leveler such as Bostik Duralevel 83P Self-Leveling Underlayment.
Concrete must be fully cured, at least for 60 days. If it is not level, grind down high spots and fill low spots with a leveling compound. The concrete must be flat to 3/16" per 10- foot radius. All concrete must be tested for moisture and the appropriate vapor barrier urethane adhesive must be used to account for the moisture emission level. We recommend reading our full installation guide for details.
Almost all of our floors can be installed over radiant hear, however, different floor types have different requirements so we recommend checking each floor's "Specifications" section on its product detail page on this website, find the row labeled "RADIANT HEAT SAFE" that will tell you if it can be installed over radiant heat or not. Additional important note: in the same Specifications section you will see a link to the installation guide for that floor - please note there is a specific and detailed section in each floor's installation guide pertaining to installation over radiant heat, and maintenance of the floors over radiant heat, and we strongly suggest you read that section of the installation guide to avoid voiding your warranty!
Our floors are installed in restaurants, spas, and other high traffic and locations around the world since 2006. Small water droplets that land on the floors will evaporate, however, if you leave a puddle on any wood floor for more than 24 hours it might mark the finish, and depending on the species, some wood may swell and stay that way. Bamboo holds up to water a bit better than traditional hardwoods as it retains its shape better after water absorption, especially rigid core bamboo flooring. Hardwood floor warranties (including ours) do not cover damage from water, so if the planks get wet and become warped, stained, or have their finish marred, you'll need to cut them out and replace them. Due to their hardness, bamboo and eucalyptus floors are great for kitchens as long as you avoid puddles and protect them with a normal level of care. Just remember that hardwood and bamboo floors should never be wet-mopped or steam mopped, they just require a lightly damp mop and an effective hardwood floor cleaning solution to do the job.
Absolutely. We’ve shipped our floors to such far-flung locations as Guam, Kenya, Tanzania, Bahrain, Great Britain, Kuwait, France, Mexico, Canada, Hawaii, and many more. Please note that international shipments may require you to procure the services of a freight forwarder at the port of discharge; most port authorities can provide recommendations for reputable freight forwarders that service your home port. Also, minimum order quantities may apply to some countries. Call your Ambient representative today at (866) 710-7070 for shipping quotes to your country!
Not only is stable humidity required for hardwood and bamboo flooring, but it's also healthier for you. If you live in an area that experiences indoor humidity under 35% or over 55% at any time during the year, we suggest buying a hygrometer ($10-$15 at local hardware stores) to keep track of the humidity, and a portable humidifier or dehumidifier to properly control your indoor humidity levels. Even better, whole house humidity modulators are affordable and readily available in the market for $300-$1000 depending on the size of your home, including installation.
Yes! Rolling office chairs tend to collect grime, dirt, and small rocks under the wheels, which eventually damage the finish of every floor including ours. Always use a chair mat under rolling office chairs. It is also advised that you use felt pads under furniture and chairs to avoid damaging the finish.
If you are gluing down or nailing down a floor - there are no run limits. If you are floating a floor - maybe! The only time we suggest run limits is when you’re floating a floor and you don’t have stable interior humidity. Also, rigid SPC core floating floors are highly stable but still have run limits in place. We encourage you to read each floating floor's official installation guide before purchase to determine what run limits it may require; the installation guide is linked to in the "Specifications" section of each floor's product detail page. Additionally, check out our guide to Nail Down vs Glue Down vs Floating flooring installations for more details!
We recommend that you always carefully measure your walls to determine how many moldings you'll need, however a quick ratio used by many installers is to order 30% of the total flooring square footage. For example, if you’re installing 1,000 sq ft of flooring you'll need roughly 300 linear feet of perimeter trim moldings. It also depends on how many cuts need to be made, but that rough estimate will get you started.
Our flooring has been installed around the world and in many different types of structures such as homes, restaurants, libraries, and more, but it is only warranted for indoor use and when installed for its intended use (as flooring). For our bamboo floors specifically, you can read all about the process in our official bamboo flooring installation guide.
Yes, Ambient is proud to be FloorScore® certified! FloorScore is a voluntary certification program whereby floors must meet the most stringent indoor air quality standards in the world to gain certification. Additionally, Ambient is the only flooring brand that proactively and voluntarily tests its floors annually for off-gassing and safety. You can find Ambient's full test results and other technical information on our product and safety testing information page or learn more about the Floorscore® program here.
All of our floors have micro-beveled edges. The reason for this is because, on pre-finished floors like ours, square edges can splinter up or chip off when kicked under normal foot traffic. Square edges typically only exist on unfinished hardwood floors.
Most rugs can be laid over vinyl floors with no issues, however, for hardwood and bamboo floors you have to be careful when laying rugs or pads as they can damage the finish over time. We recommend reading our complete write-up about acceptable rugs and pads, and below are some general instructions to follow.
It's recommended that you use natural rubber or felt rug pads under all rugs laid on hardwood floors. If you’re looking for a simple, non-slip rug pad we recommend using a breathable, natural rubber-based pad. Natural rubber has excellent gripping power, is a renewable resource, and won't damage your floors over time like a more typical, less expensive PVC (polyvinyl chloride) pad. Natural rubber rug pads have been on the market for over 30+ years and have a proven track record for performance and floor safety.
If you need a larger area covered you can also use a 100% felt rug pad. They offer excellent cushioning and support for larger areas and are less prone to slipping. A felt rug pad is thicker and denser than traditional non-slip rubber rug pads and offers a dense buffer. Whichever rug pad you choose, make sure it's breathable (perforated).
Bamboo, hardwood, and vinyl floors should be kept at least 18-24 inches away from high-heat sources or the heat can dry them out and cause irreparable shrinkage. Here are 2 rules of thumb to follow and you should be okay:
1. Install the flooring at least 2 feet away from the stove by putting in an apron of brick/stone/similar around the stove.
2. Acclimate the flooring that will be installed near the stove in the same area where it will be installed, with the stove turned on (no closer and no farther than where it will be installed).
The standard requirement for all wood flooring (including bamboo) is that you maintain proper interior humidity levels between 40%-60%. As long as your installer follows our installation instructions, and those interior humidity settings are maintained, you'll have a trouble-free and super durable floor for a long time. Meanwhile, vinyl flooring is generally stable outside of that range, but you still want to avoid extreme temperates (outside of 35 degrees to 85 degrees) and humidity (outside of 10%-80%).
There's a common misconception that thinner floors are less sturdy than thicker floors. This is only true if you buy cheap engineered floors that have a razor-thin veneer layer, because they can't be refinished, and the wear layer is easily perforated when you drop something heavy and sharp on it. All Ambient hardwood and bamboo floors can be refinished a minimum of 2 times including our engineered bamboo flooring (which has a thicker-than-normal wear layer).
In fact, all of our bamboo and hardwood floors come with a lifetime structural and finish warranty regardless of thickness. The driving factor between whether to choose thick over thin is usually a matter of the layout of your home and subfloor. Some people get thinner floors to increase the headroom in their homes, while others choose thicker options so that they can more easily transition to other floors on the same level without using transition pieces. Sometimes door frame heights are also taken into account when choosing thickness. Also, if you want 6-foot long planks those usually require greater thickness to remain stable, while 3-foot and 4-foot long planks can be thinner and still retain their dimensional stability.
Yes, we do provide discounts for large quantity orders. If your order falls into a category below and you do not already have a coupon code please feel free to reach out to our customer support team at (301) 498-0234 to see what discount codes are currently available:
- Flooring orders over 1,000 sq ft
- Plywood orders over 25 sheets
- Magpanel orders over 100 sheets
To check the length or other dimensions of our floor moldings, we recommend you check out our moldings & trim page - here you can click any item to go to its product detail page, which will contain a dimensions diagram with all the information you need.
Yes, you can store flooring boxes in a covered building outside of the home under the following conditions:
Remember, storing boxes in a garage or non-climate controlled space is not considered acclimation. In fact, for floors that are stored in a garage/shed first, we recommend acclimating them at least 2-3 extra days on top of the normal acclimation period. The boxes will still need to be brought into the space in which they're going to be installed first (for acclimation) as per our installation instructions.
1. What type of subfloor (usually plywood or concrete) will the floor be installed over? (this may determine the type of flooring you purchase, such as engineered vs solid)
2. Do you already have a specific plan to float, nail, or glue down the floor, and if so, why?
3. What other types of flooring will the floor be butting up to? Will you require transition moldings and if so how many?
4. How much flooring will you need to complete the job? Have you added 10% for cutting and waste? (this may depend on how you're installing, for example for diagonal installations you'll need 15% extra)
5. When do you plan to start, and when do you need to receive the flooring material?
6. Will you be installing the floor yourself, or hiring a professional?
Dimensionally stable flooring can be installed over well-bonded vinyl asbestos tile using our trowel down adhesives. However, all waxes and sealers which have likely been applied to the VAT, must be stripped prior to installation. It is prudent for this sort of prep to be done by a licensed asbestos abatement professional. Epoxy can be used as a sealer of asbestos tiles as long as there are no loose pieces, and the key is to abrade the epoxy surface so the glue can bond to it. Please note: we cannot guarantee that other adhesives will bond, so you would proceed at your own risk if you are using adhesives other than those sold by Ambient.
At Ambient we value the brave men and women that serve in our nation's armed forces and law enforcement agencies. We offer a 5% discount off all products for active-duty members of our U.S. armed forces and full-time local and state law enforcement. Clearance items and odd lots do not qualify for this discount and it cannot be combined with other promotions.
For flooring and plywood we strongly recommend ordering a sample before placing your final order, so you can ensure that the shading will be to your liking. Our flooring and plywood samples have a dye lot number sticker on the back of them. Our website checkout process will ask you to type in this dye lot number before final payment; alternatively, if ordering via email or over the phone simply mention this lot number to your Ambient representative and we will update the order with it and ship that exact lot number. If we don't have that lot number available (it has sold out) but we have a matching lot, we will ship the matching lot. If we do not have a matching lot, we will not ship your order until you approve samples of the new lot.
Please remember that photographs on our website are taken from a variety of devices and under many different lighting conditions, and are viewed on a wide range of computer monitors and contrast settings, thus we do not guarantee that any floor will match the photographs on the website. If you order your flooring sight unseen (without receiving samples first), Ambient is not responsible for light or shading variation or differences and thus not responsible for return shipping costs (which can be expensive and can vary greatly depending on where you live and the size of your order).
If you receive the order from the exact lot number you requested, or you order sight unseen (you do not provide a dye lot number at checkout), and you decide after it arrives that you want to return the order, you will be responsible for return shipping charges. For flooring orders, please see our 30 Day Money-Back Guarantee for more information.
If you have a humidity modulator in your home that will successfully and constantly keep your indoor humidity at a level of 40%-60%, you do not have any run limits on your floating floor. This humidity range can also be achieved via the use of a portable humidifier or dehumidifier. Also, some geographic areas have relatively stable humidity year around (like Southern California or Florida) so run limits usually aren't an issue in those areas.
However, if you live in an area with distinct seasons and a wide variance in humidity throughout the year, and you don't have a way to control your humidity, you'll need to be careful with your run limits. We strongly recommend reading the specific installation guide for the floor you're considering installing before purchasing - a link to this guide can be found in the "Specifications" section of each floor's product detail page on our website.
Small floor samples with click lock profiles may appear to be loose when you click them together, however you'll notice when clicking full planks together that they fit much more tightly. This is by design and the floors will not slide around once installed. The reason there is a bit of space is because on longer flooring planks there has to be some room simply to be able to click the planks together - if there was no space for play, it would be impossible to click the long planks together (you'll have to trust us on this one!). In fact, a not infrequent complaint from installers about low-quality click floors is that the click system is too tight and they have difficulty even getting the planks to click together - which adds time and cost to the homeowner. Here at Ambient we're known for excellent overall quality and this extends to our milling machinery – in fact, installers comment all the time on how well-milled our planks are and how little waste they get when they install our floors.
Below is an overview of the types of moldings and trim commonly used for flooring installations.
T-Molding: This is used to transition between two floors of equal height or within 1/8 inch in height of each other.
Threshold: This is used to transition between two floors of unequal heights. The bottom of this molding is commonly cut (ripped) as needed depending on the height of the lower floor. Also commonly used at exterior doorways and sliding glass doors.
Reducer: This is used to transition down to the ground.
Quarter Round: Some installers call this shoe molding and although they serve the same purpose and are usually interchangeable they are slightly different dimensions-wise. This molding goes all the way around the installation and is often paired with baseboard but not always. It's used to cover up the expansion gap left around the perimeter of the installation.
Baseboard: This is used to cover the expansion gap all around the edges of the installation and is sometimes used with quarter round for a finished look.
Stair Nose: Also known as bull nosing, this piece is used to transition down to a lower level such as a landing, and at the top of a staircase.
Stair Tread: This is typically one entire piece to cover the stair step, we sell most of them in 48" lengths and some in 72" lengths. Many of our treads come with two rounded sides and rounded front, so that they can be used on open staircases.
Stair Riser: This is the vertical piece on the staircase in between each tread and they're usually 48 inches in length but we also carry some 72 inch versions. We stock them for our most popular colors, and we also sell the white stained poplar risers which are very popular and usually more affordable than the matching wood risers.
Register Vent/Dampener Covers: We have mostly flush mount register vents with a removable inner grill, but we also carry drop in vents in some colors. We carry the most common vent dimensions of 4x10 and 4x12 but also some 4x20 versions in popular colors.
Cove Molding: These pieces are glue up under stair treads and noses to give a more finished look, where the nosing/tread meets the vertical wall or riser. Most treads and noses aren’t finished underneath, so when you look up at them from below they’ll look nicer if you add a cove molding.
Spline: Bamboo spline helps transition when you change direction in your flooring planks. It allows you to place two planks (tongue sides) together and continue your flooring installation.
We recommend Titebond Wood Glue, as it is a tried and true product for installing moldings and trim. Liquid Nails Construction Adhesive is another product that can be used for gluing these pieces to flooring and/or walls.
When installing moldings on LVP floors, be sure to use an adhesive that specifies it will bond to PVC/plastic or vinyl surfaces. Most adhesives will not bond to either the vinyl or the PVC, so ideally you want something that will bond to most surfaces like this product.
For moldings that click into place (into click-lock floors), there is no glue required as the moldings simply click into the flooring planks.
Cork underlayment is usually recommended because of it’s sound muffling qualities, but we sell 3 in 1 underlayments that have higher STC and IIC sound ratings than cork (meaning better sound muffling) so we normally recommend those. If you're gluing the floor down you can also use an adhesive that contains a sound barrier.
We sell only prefinished floors but can special order unfinished flooring with a 3-4 month lead time and minimum order quantity of 5,000 sq ft. If you're interested in such an order feel free to reach out to our support team at (866) 710-7070.
For legal businesses that qualify as a trade account (must be in the building trades), or you plan to order more than $10,000 cumulatively in building materials in the future on multiple projects, we encourage you to apply for a trade account on our B2B page. Our wholesale discounts vary depending on sales volume and can range from 5% to 35% off our retail prices. We also offer container level pricing for large projects at extremely competitive prices, and can manufacture a large array of products not featured on our website such as custom thicknesses, lengths, widths, colors and surface treatments (minimum order quantities apply).
The fastest method to take up cured adhesive is to use grinding machines. A clean and less toxic one is a dustless diamond grinder. If you need to scrape glue out of a smaller space, the company Sentinel makes some good non-toxic adhesive removers that will soften the adhesive to allow it to be scraped up easier.
Nailing and gluing a floor down won't cause damage or defects but it's usually only required on extra-wide solid hardwoods. On wide plank solid hardwoods that exceed 6 inches in width, it is recommended. On planks that are less than 6 inches wide, doing both is superfluous - you only need to do one or the other. Also, never nail or staple through click-lock floors, they are not intended to be nailed down.
Our industry-leading Accuseal Ultra® Finish System is so tough, we apply it to all of our floors and moldings, and it is backed up by an unbeatable lifetime warranty. This finish is a UV-cured acrylic urethane with aluminum oxide added in for additional durability; it is a proprietary process that endures scratches and abrasion better than almost any other floor on the market. These floors can last for decades without wearing through and needing to be being refinished (loss of luster may occur as with all floors in very high traffic areas and does not qualify as wear through). Please note that it is always recommended to use Scotch Delicate Surfaces tape on wood floors and moldings, as other types of tape can peel away even the toughest hardwood floor finish!
Typically, if the finished basement is climate controlled, you do not need a moisture barrier in between the subfloor and the new floor you are installing. However, some basements can emit excessive humidity – upwards of 70%. To be sure, we recommend testing the humidity with a hygrometer to get an accurate idea of the indoor air humidity, and you can also test the humidity on the main grade sub-floor itself. If excessive moisture is coming up from the basement you have a few options. The first is to glue down the floor using an adhesive with a vapor barrier. The second option is to choose a click-lock floating floor, so you could float the floor on top of a 3 in 1 vapor barrier underlayment. Both of these will seal off your floor and protect it from any sub-floor moisture.
Adhesive remover wipes are designed to clean up wet adhesive before it dries. Wet glue is much more difficult to remove with soap and water, but the wipes have a special compound that helps to break down the glue.
Once flooring adhesive dries it is impossible to remove and will irreparably damage your floor finish as the topcoats will be stripped away when you remove the dried glue. Absolutely never use mineral spirits to remove any glue from our floors as mineral spirits will damage uv cured urethane finishes If adhesive dries on your finish we advise that you dump some of the Adhesive Remover liquid on the spot, let it sit for 10 minutes and then use a Mr. Clean Magic Eraser. This can get in the pores of the finish and get most of the glue off, but there is no guarantee that you may still damage the floor finish itself.
No, you should never add any substance (glue, silicone, etc) in between the click-lock profile/mechanism. In fact, you'll want to ensure that the click-lock profile/,mechanism is clear and free of all debris prior to clicking the planks together or else you could compromise the stability of the connection.
Most designers and installers will lay the flooring longitudinally so that it is parallel to the longest run or wall in the installation. There are some exceptions, but this is a general rule of thumb.
If you're looking for the safest flooring available to you and your family, you've come to the right place. Ambient is the only flooring brand that voluntarily, randomly, and extensively tests for safety and off-gassing every single year (since 2006!) to ensure that our products are safe for our customers. Since 2006 we have compiled an unbroken run of yearly test results showing "effectively zero" off-gassing, a feat that is unmatched in our industry. Additionally, all of our floors are also Floorscore Certified and meet all standards associated with the Toxic Substances Control Act (Title VI). All of our flooring adhesives used for installation are ultra-low and zero VOC as well.