Return Policy of Ambient Bamboo Floors | Bamboo Flooring
                                                                                                             Please note there will be no in-store sales on Nov 27th 2015.

Return Policy

Returns are not accepted on moldings, clearance sale items, or items that have been out of our possession for more than 90 days. Any returned item that is damaged in any way (whether by the purchaser, or during return shipment which is the responsibility of the purchaser) will not be refunded.

There is no re-stocking when exchanging for a similar product.

There is no re-stocking fee on any undamaged and unopened items returned within 48 business hours.

There is a 5% restocking fee on all stored orders that are canceled.

There is a 15% restocking fee on all returns of undamaged, unopened boxes.

There is a 30% restocking fee on all returns of undamaged, opened boxes.

Additional shipping costs related to a return or exchange are the sole responsibility of the purchaser. There are no returns allowed on custom orders unless the product is defective. All refunds are sent via check within 14 business days of product receipt.

If you have boxes you would like to return, please send an email to with your name and quantity of boxes being returned.