Return Policy

Extra boxes of bamboo flooring or entire flooring orders can be returned to us and will be refunded subject to a 20% restocking fee. Returns are allowed for 60 days from the day you receive your order.

Note that all returns must be shipped at your expense. If you are returning just a few boxes of extra flooring, feel free to contact us so that we can help you get the best shipping rate. Refunds will be given by check and please allow 7-10 business days from the date of the returned material reaching us for your refund check to arrive. If you are returning any items please contact Ambient via email or phone prior to shipping products to us.

Note that boxes of flooring must be in perfect condition to be eligible for a refund. No open boxes or cut boards will be eligible for a refund. Accessories including glue, adhesive remover towels, trim pieces and any other non-floor items are not refundable. Clearance items, Super Deals purchases, and custom orders are not refundable.