Return Policy

Returns are not accepted on moldings and clearance sale items. All flooring returned that is damaged in any way (whether by the purchaser, or during return shipment which is the responsibility of the purchaser) will not be refunded. If you are exchanging for a similar product, there is no re-stock fee.

30% restock fee on all returns of opened boxes.

20% restock fee on all returns of unopened boxes.

10% restock fee on all canceled orders (that have not shipped or been picked up).

Additional shipping costs related to a return or exchange are the sole responsibility of the purchaser. There are no returns allowed on custom orders unless the product is defective. All refunds are sent via check within 14 business days of product receipt.

If you have boxes you would like to return, please send an email to info@ambientbp.com with your name and quantity of boxes being returned.