Returns are not accepted on moldings, clearance sale items, or items that have been out of our possession for more than 90 days. Any returned item that is damaged in any way (whether by the purchaser, or during return shipment which is the responsibility of the purchaser) will not be refunded.
If exchanging for a similar product, there is no re-stocking fee.
If you return undamaged and unopened boxes within 48 business hours there is no re-stocking fee.
There is a 5% restocking fee on all stored orders that are canceled.
There is a 15% restocking fee on all returns of undamaged, unopened boxes.
There is a 30% restocking fee on all returns of undamaged, opened boxes.
Additional shipping costs related to a return or exchange are the sole responsibility of the purchaser. There are no returns allowed on custom orders unless the product is defective. All refunds are sent via check within 14 business days of product receipt.
If you have boxes you would like to return, please send an email to firstname.lastname@example.org with your name and quantity of boxes being returned.