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For floors that require a bit more care so as not to damage the finish, this Scotch 2080 tape for delicate surfaces is a perfect companion for your next glue down flooring installation. Use this tape to keep the seams nice and tight while the glue has time to cure for a professional touch!
*Ambient still recommends not leaving tape on for more than 6-10 hours just in case.
At Ambient we offer customers in the U.S. and Canada a 30-day money back guarantee on all flooring orders and we are dedicated to your complete satisfaction. Please read the complete program details here.
Q: Do you sell stain or touch-up products to repair floor scratches or gouges?
A: While we don't sell color stain for our floors, we do have some helpful suggestions for minimizing and repairing surface damage on bamboo and hardwood flooring.
Why We Don't Offer Color Stains
We don't offer color stains because they are unstable outside of a controlled factory environment and may change hue over time. Also, since bamboo and wood are natural products, shade variations between lots are common, making exact matches difficult.
Repairing Surface Scratches (White Scuff Marks)
Micro-scratches are common, especially on darker floors. These are usually just in the surface finish and can fade over time with normal foot traffic. You can use the products below to reduce their visibility:
Some customers have also used the meat of a walnut to rub out micro-scratches with success.
Repairing Deeper Gouges and Penetrated Finish
If the damage has gone through the finish and stain layer, start by using a floor marker to reduce visible discoloration. Then, consider filling the gouge with one of the following products:
Flexible fillers are best for high-traffic areas since they can expand and contract with the floor. Hard fillers may crack over time if exposed to foot traffic.
Touching Up Worn or Dull Finish
To restore worn areas or reduce sheen differences:
For best results, apply to a full room rather than spot-treating individual boards. Always test your method on a sacrificial plank or hidden area first.
Important Note: These are general suggestions. Since every floor and repair method is different, we strongly recommend testing your approach on a hidden area before making visible repairs.
No, you don't need underlayment for your BSPC flooring. It comes with a pre-attached acoustic pad that provides noise reduction, moisture protection and a comfortable feel underfoot. This integrated pad eliminates the need for additional underlayment, saving you time and money during installation.
Due to the density of strand woven bamboo flooring, we recommend only using a high PSI, high quality 18 gauge pneumatic nailer, such as a Primatech Q550 ALR or Powernail 50P Flex. These nail guns require an air compressor. You must use an 18 gauge cleat, as larger cleats will cause dimpling. Staple guns will not work on strand woven floors. When nailing down a floor we typically recommend you first lay 15 lb felt paper.
For moldings installation we recommend a Bostich Porter 23 gauge micro nailer or similar gun.
For all nailers, make sure cleats and nails are set properly before continuing to the next row, as failure to do so may result in goosebumps/dimpling. You may need to try several pressure/PSI settings before finding a setting that will work – test on sacrificial planks. Ensure the connector hose, seal, and air compressor are fully functional and have no tears or defects.
If you do not use the correct nail gun or cleat size, you may get dimpling in your floors. Read this important document about goosebumps and dimpling in strand woven bamboo.
NAIL GUN PRESSURE TOO HIGH: ALWAYS practice on a few planks to ensure the correct PSI setting on the nail gun. If the pressure is too high the nail will split the plank. When using the mallet always use small, light taps - as opposed to large, forceful taps – this is the best to get a snug fit.
NAIL GUN PRESSURE TOO LOW: If the PSI is too low you will end up with dimpling (“goosebumps”) on the face of the floor. Always inspect for dimpling from a low angle and with backlighting after installing the first two rows, because it’s difficult to see when standing directly over the area. It is the responsibility of the installer to check each row after it has been nailed down to ensure all cleats are sufficiently embedded in the planks so they don't cause dimpling in the finished floor upon fastening successive rows.
NAIL GUN PRESSURE JUST RIGHT: You will know that the pressure is just right when the cleat is flush or slightly below the surface of the tongue.
Tongues are slightly splitting – that is okay!
When nailing down extremely dense hardwoods like strand bamboo and eucalyptus there is a chance that the tongue on the planks will crack or split when the cleat is driven in. As long as less than 30% of the cleats have splitting around them, and the splitting is minor, this is perfectly normal and is not considered a defect (your floor will still be covered under the warranty if this happens) as the cleat is still firmly driven into the rest of the board keeping it securely in place. When splitting is happening try to use less force when striking the nailer with the mallet. Below is an image showing acceptable splitting, if occurring on less than 30% of the planks.
We highly recommend you review our Shipping Policy, which has a lot of great information and a short video about the shipping process. When your order ships out we’ll send you a notification email with all of your shipping information. Once the shipment arrives at the local freight terminal near your delivery location, the terminal staff will call you to schedule a delivery appointment* (weekdays, usually a 2-6 hour window). Make sure you don’t miss the delivery appointment or the freight company may charge a hefty re-delivery fee. *if you have selected commercial/freight dock delivery, freight may be delivered without needing an appointment
Once the order arrives, ensure you mark any damages you see on the driver’s bill of lading (they’ll then usually give you a copy). You don’t have to open and inspect every item, just look at the outside of the pallet – that is where the shipping damage will be. Ensure you write the number of damaged items and detailed notes, then take photos of the damaged items and email all of this information to your Ambient representative to ensure we can ship out free replacements.
Important note: If your delivery location is located on a road that cannot be accessed by a semi-trailer truck, you may be required to pick the freight up at the local terminal or meet the driver at an intermediary location.
We accept the following payments:
1. All major credit and debit cards.
2. Personal and bank checks (please note there may be a 14-day shipping delay).
3. ACH payments.
4. Paypal. In fact, PayPal Credit offers financing.
If you're starting a project and planning on DIY'ing it, or in the initial phases and starting to plan the job with your installer, below are some helpful questions you'll want to consider before beginning.
1. What type of subfloor (usually plywood or concrete) will the floor be installed over? This may determine which type of flooring you'll buy (solid vs engineered) and what type of underlayment or glue you'll need.
2. Do you already have a specific plan to float, nail, or glue down the floor, and if so, why? Some people are misinformed about what installation types should be used when. We recommend our article Nailing vs Gluing vs Floating.
3. What other types of flooring will the floor be butting up to? Will you require transition pieces and how many? This will determine what moldings and trim you need to buy. If you're not sure how the moldings are used, check out our Moldings & Trim Guide.
4. How much flooring will you need to complete the job? Have you added waste? It's recommended to add 10% for waste on regular installations, and 15% for waste on diagonal installations.
5. When do you plan to start, and when do you need to receive the flooring material? Remember that it takes approximately 5-10 business days from when you purchase your flooring to when it's delivered.
6. What kind of traffic do you expect on the flooring? Do you have kids, dogs, is it a commercial space? This may help you choose what type of flooring to get, and if you should go with a lighter/darker floor.
7. Will you be installing the floor yourself, or hiring a professional? Either way, you'll want to make 100% sure whoever is installing the floor reads the installation instructions before starting.
We highly recommend reading our Shipping Policy for a comprehensive explanation of our shipping processes.
We ship most freight orders (over 125 lbs) out within 4 business days of purchase, the average being 2 business days. For faster shipment of freight orders, we offer an Expedited Shipping option at checkout however please note that this simply means that we will ship the order out the next business day - it does not shorten the transit time once shipped. For small parcel orders we offer express UPS shipping options at checkout as well; please note that for express shipping services the order must be placed by 2pm EST in order to ship out that same day, otherwise we will process the shipment the next business day. We do not ship out orders, nor do the shipping companies deliver them, on weekends.
For residential lift-gate freight order deliveries, once the flooring order arrives at the local freight terminal, they will call you to schedule your delivery appointment, which is usually a 2-6 hour window on the day of your choosing (weekdays only) when possible. All deliveries are curbside as the freight companies do not offer inside delivery.
Freight drivers do not bring products inside the delivery location. For small parcel shipments, delivery policies are determined by the shipping company and may vary. For more details we strongly suggest reading our Shipping Policy.
For flooring freight shipments, standard delivery is curbside with lift-gate service unless you specifically request freight dock delivery. "Curbside delivery" means the driver will lower the pallet onto the street at the end of your driveway. Drivers are not required to enter your property, but if conditions allow—such as a short, flat driveway—they may choose to back up and place the pallet on the driveway.
Materials exceeding 4 feet in width or 6 feet in length, such as bamboo plywood, MagPanel, or decking, must be unloaded manually or with a forklift at the curbside. Large pallets are positioned lengthwise on the truck and require a forklift with 8-foot forks or extensions for unloading. For substantial orders, we recommend having a forklift on-site capable of lifting 4,000 lbs unless alternative arrangements have been made. It is the customer’s responsibility to ensure the appropriate equipment is available at the delivery site to offload large shipments.
It is crucial that the customer, or an authorized representative, be present at the delivery site to accept the shipment, inspect for any external damages, and note any issues on the delivery driver’s bill of lading. Failure to do so may prevent us from providing complimentary replacements. Please note that hiring labor solely to await the delivery is not advisable, as freight companies may miss scheduled appointments, and compensation for such delays is not provided.
For nail down installations, we recommend that you use either 15 lb felt paper (asphalt-saturated roofing paper, essentially) or red rosin paper.
Please note that 3-in-1 underlayment should only be installed under floating floors and should not be used in nail-down installations, as the compressive quality of the pad can result in loose nails, compromised structural stability, and noisy floors.
Yes, we sell several different products that provide sound insulation - underlayment and adhesive. To see these products visit our Installation Supplies page and check out our underlayments and adhesives. Many condominiums have sound insulation requirements for flooring. There are two sound tests that are the industry standard for sound insulation: IIC and STC. We have ratings as high as 83 STC and 85 IIC for underlayments and as high as STC 70 and IIC 66 for adhesives. The biggest benefit to using our high STC/IIC underlayments and adhesives is that you do not need to buy cork or other soundproofing and then pay someone additional to install it. Just float the flooring over the underlayment or glue the floor down using the sound reduction adhesive and you can substantially reduce sound transmission between levels in your home as well as muffling sounds from footsteps.
FLOATING FLOORS. In order to choose the right underlayment you have to ask yourself two questions: Do I need moisture protection, and how much am I willing to pay for sound reduction. When installing over concrete or over a crawl space, an underlayment with a moisture barrier (usually a thin layer of plastic or foil) is a must-have. This protects your wood floor from moisture rising up and damaging your floor from beneath. These are called 3 in 1 underlayment.
What are the 3 features of a 3 in 1 underlayment?
1) Moisture/vapor barrier
2) Impact absorption and sound transfer reduction
3) Cushioning for comfort
Remember that you will still need your sub-floor to be very flat before you begin the installation, as the underlayment only accounts for minor sub-floor imperfections. The second question having to do with how much sound reduction you want is simple - all underlayments have STC and IIC ratings that tell you how much sound they block. The lower the rating, the higher the echo or knocking sound when you walk on the floor. Underlayment with a 70+ STC and IIC rating will muffle noise much better than an underlayment with a 50 STC rating. As you may have guessed, underlayments with higher STC and IIC ratings are more expensive due to the quality of the materials or thickness of their construction.
While it can be a bummer if your shipment arrives damaged – it is not the end of the world! We can easily send you free replacements for anything that was damaged in transit - all we ask is that you do not refuse the shipment and mark any damages on the receipt provided by the driver. After that, please take a few photos of product while it is still on the pallet and email them to [email protected] so we can make a record on your account. Then, please examine the items further once you've brought them inside to determine the extent of the damage, and take photos of affected areas if you require replacements. Once we receive the details and photos we will send out the replacements right away. Most of the time, installers will be able to work around the damage instead of waiting to get replacements. For more information please see our Shipping Policy page.
Occasionally you will have an item with a visible defect either in the stain, finish, or milling. Like most building materials suppliers our effective defect rate is under the industry-standard 3%. However, if you are finding that more than 3% of the product you have ordered has defects, please let us know as soon as possible so we can resolve the matter quickly.
We recommend that you review our handy Return Shipping Guide to see the detailed steps to return your order.
If your existing hardwood floor is clean and level, you can usually nail down to it if it is at least 5/8" thick. You can also glue down to an existing hardwood (in most cases) but you may need to perform a light sanding first depending on the finish type (your installer should be able to advise on the best course of action here). In case of either the glue down or the nail down option, we highly recommend that you seek the assistance of an experienced flooring professional.
Yes, we may be able to accommodate this, but please note that we may still apply a small shipping and handling fee to your order. Please reach out to your sales representative for details.
Several options are available to protect bamboo floors during painting:
Important Considerations:
The links to the policies below can also be found in the footer of our website, and we encourage all customers to review these policies before purchasing.
Yes! Some adhesives will fail spectacularly if you use the incorrect trowel size and design, so using the correct trowel(s) is a must. Always check the adhesive manufacturer guidelines for which trowel to use with the adhesive you select. (usually the acceptable trowels are shown on the adhesive pail, pail label, or installation instructions.
Pro Tip: Don’t skimp when troweling down vapor barrier adhesive or your floors will cup later! The Square notch trowel puts down about 85% coverage which is enough to hold down the floor on plywood or places where a sound and vapor barrier isn't required.
Absolutely! We’ve shipped our products to such far-flung locations as Guam, Kenya, Tanzania, Bahrain, Great Britain, Kuwait, France, Mexico, Canada, Hawaii, and many more. Please note that international shipments may require you to procure the services of a freight forwarder at the port of discharge; most port authorities can provide recommendations for reputable freight forwarders that service your home port. Also, minimum order quantities may apply to some countries. Call your Ambient representative today at (866) 710-7070 for shipping quotes to your country!
There are two main shipping options:
Are There Any Special Considerations for Alaska Shipments?
To get a quote for a shipment to Alaska or Hawaii simply send the item(s) and quantities you're interested in to our support team at support@ambientbp.com and a team member will reach out within 24 business hours!
No. Only an 18 gauge cleat nailer should be used to nail down strand woven bamboo and eucalyptus flooring (along with 18 gauge cleats). If you use 16 gauge cleats, they are likely to cause dimpling on your floors as described in this article.
Furthermore, using any cleat or staple other than an 18 gauge cleat may cause cracks and splits in the tongue that will cause further issues down the road.
Need help finding out how many cleats you'll need to nail down your floors? Use our handy cleat/nail calculator!
3 in 1 underlayment should never be used when nailing down a floor. These underlayments are nullified as a vapor barrier once you nail through them, and the compression of the pad results in the loosening of the cleats over time, which can result in noise squeaks and also structurally compromise the floor. Most installers use 15 lb asphalt-saturated felt paper when nailing down a floor, it reduces wood-on-wood squeaking and helps wick moisture away from the bottoms of the flooring planks (please note that 15 lb felt paper is not a vapor barrier!).
Remember, if you're nailing down a strand woven bamboo floor, it is required you use an 18 gauge cleat nailer.
At Ambient, we deeply appreciate the dedication of our nation's military personnel and law enforcement officers. As a token of our gratitude, we offer a 5% discount on all products for active-duty U.S. armed forces members and full-time local and state law enforcement.
To apply this discount, simply enter coupon code "HONOR" at checkout. Please note:
Thank you for your service, we truly appreciate all that you do!
We do not recommend installers. However, you have several options available to you to locate a good installer:
For flooring and plywood we strongly recommend ordering a sample before placing your final order, so you can ensure that the shading will be to your liking. Our flooring and plywood samples have a dye lot number sticker on the back of them. Our website checkout process will ask you to type in this dye lot number before final payment; alternatively, if ordering via email or over the phone simply mention this lot number to your Ambient representative and we will update the order with it and ship that exact lot number. If we don't have that lot number available (it has sold out) but we have a matching lot, we will ship the matching lot. If we do not have a matching lot, we will not ship your order until you approve samples of the new lot.
Please remember that photographs on our website are taken from a variety of devices and under many different lighting conditions, and are viewed on a wide range of computer monitors and contrast settings, thus we do not guarantee that any floor will match the photographs on the website. If you order your flooring sight unseen (without receiving samples first), Ambient is not responsible for light or shading variation or differences and thus not responsible for return shipping costs (which can be expensive and can vary greatly depending on where you live and the size of your order).
If you receive the order from the exact lot number you requested, or you order sight unseen (you do not provide a dye lot number at checkout), and you decide after it arrives that you want to return the order, you will be responsible for return shipping charges. For flooring orders, please see our 30 Day Money-Back Guarantee for more information.
Yes you can! However you must use our urethane adhesive with vapor and sound retarder** in combination with our Super Silencer underlayment. For maximum effect, you can first glue the underlayment down to the sub-floor, then glue the flooring down to the underlayment. You will need a 1/4 in by 1/4 in v-notch trowel, and some adhesive remover wipes are always recommended when gluing down any floor.
**IMPORTANT NOTE: IXPE-backed flooring is not recommended for glue down installation and is not warranted if installed via this method; however, floors backed with cork underlayment are warranted for glue down installation. Be sure to confirm that your flooring choice is compatible for glue down installations before following the steps above.
There are a few concrete sealer products on the market you can find via basic web search and also some glue down flooring adhesives with unlimited upper moisture limits that are suitable for these types of installations such as Bostik Single-Step. You can always test the moisture levels in your concrete using a calcium chloride test kit.
The IIC and STC ratings represent how much sound blockage there is. For example a rating of 70 is a measurement of the total sound blockage for the whole system (floor + glue) when installed on a 6" suspended slab with a ceiling system beneath. The Delta IIC is the difference in sound AFTER the barrier is put in. I.e. the Delta IIC reflects the change in impact insulation as a result of the floor and glue system. A Delta IIC of 20 is very good.
If you'd like to know more we recommend reading this page.
For legal businesses that qualify as a trade account (must be in the building trades), or you plan to order more than $10,000 cumulatively in building materials in the future on multiple projects, we encourage you to apply for a trade account on our B2B page. Our wholesale discounts vary depending on sales volume and can range from 5% to 35% off our retail prices. We also offer container level pricing for large projects at extremely competitive prices, and can manufacture a large array of products not featured on our website such as custom thicknesses, lengths, widths, colors and surface treatments (minimum order quantities apply).
The short answer is – it depends on a lot of factors! There are many different concrete and cement products from various manufacturers on the market today. Because the components are going to differ from product to product, there is no set time frame. Although, the product manufacturer should have instructions that may list drying or curing times. Other big factors are the humidity levels, temperature, and whether or not you have fans blowing as those can all affect curing times.
The best way to determine if the subfloor is ready to be glued down to is to use to perform a calcium chloride test to ensure the vapor emission from the subfloor in question does not exceed the upper moisture limit of the adhesive you plan on using. Take for example our very own urethane adhesive with vapor barrier and sound retarder, which can be used on slabs with moisture emissions up to 20 lbs (per 1,000 square feet). That means if your calcium chloride test results come back under 20 lbs (per 1,000 square feet), then you are good to go! But let us say your test results came back at 6 lbs (per 1,000 square feet) but your adhesive is only rated for 3 lbs (per 1,000 square feet), then your floors are very likely to cup as the moisture in the slab exceeds the capabilities of the adhesive.
Typically, if the finished basement is climate controlled, you do not need a moisture barrier in between the subfloor and the new floor you are installing. However, some basements can emit excessive humidity – upwards of 70%. To be sure, we recommend testing the humidity with a hygrometer to get an accurate idea of the indoor air humidity, and you can also test the humidity on the main grade sub-floor itself.
If excessive moisture is coming up from the basement, you have a few options:
1) Glue down the floor using an adhesive with a vapor barrier.
2) Choose a click-lock floating floor and install on top of a 3 in 1 vapor barrier underlayment.
Both of these will seal off your floor and protect it from any sub-floor moisture.
Adhesive remover wipes are designed to clean up wet adhesive before it dries. Wet glue is much more difficult to remove with soap and water, but the wipes have a special compound that helps to break down the glue.
Once flooring adhesive dries it is impossible to remove and will irreparably damage your floor finish, as the topcoats will be stripped away when you remove the dried glue. Absolutely never use mineral spirits to remove any glue from our floors, as mineral spirits will damage uv-cured urethane finishes
If adhesive dries on your finish, we advise that you put some of the Adhesive Remover liquid on the spot, let it sit for 10 minutes and then use a Mr. Clean Magic Eraser. This can get in the pores of the finish and get most of the glue off, but please note that you may still damage the floor finish itself.
No, you should never add any substance (glue, silicone, etc) in between the click-lock profile/mechanism. In fact, you'll want to ensure that the click-lock profile/,mechanism is clear and free of all debris prior to clicking the planks together or else you could compromise the stability of the connection.
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