Terms and Conditions of Sale
- All shipping costs and shipping sales quoted on our website are valid for the contiguous 48 states only. They may not apply for shipments to islands (for example Hawaii, Key West, Martha's Vineyard, Nantucket, Santa Catalina, etc) or rural points without additional surcharges.
- If you purchased a floor less than 10 days ago and the current overall website price for your order (including shipping, etc) is less than what you paid, you may be eligible for a credit.
- The email address you provide for order processing will be used to send you information and updates pertaining to your order, and periodic informational emails.
- There is a 20% restocking fee on returns of undamaged, opened boxes.
- There is a 10% restocking fee on returns of undamaged, unopened boxes.
- There is a 3% fee on stored orders that are canceled. This refers to an order that has been paid for but has not shipped out or been picked up.
If you have purchased from Ambient in the past
Wood and bamboo flooring can have shade variations between different lots. If you're a return customer purchasing flooring or moldings, we recommend that you send us a sample of your floor so we can find a lot that matches what you already have.
We reserve the right to change our product lines to improve the selection we offer to our customers while staying on top of the latest advances in engineering and manufacturing. This means that some of our product lines are changed or discontinued as time goes by. Sometimes we improve a click-lock system design, sometimes we change the dimensions of standard planks, sometimes we discontinue certain colors due to low demand.
Military & law enforcement flooring discount
We offer a flooring discount for active duty members of our U.S. armed forces and active duty full-time local and state law enforcement. Clearance items and odd lots do not qualify for this discount. Cannot be combined with other promotions. If you meet such requirements and would like to inquire about a discount please Live Chat us or call us at 301-498-0234.
Returns & Defects
If you feel you have received a non-conforming or defective product, this defect must be reported to Ambient within 7 days. Returns are not accepted on items that have been out of our possession for more than 90 days, clearance items, or custom items. For detailed information please check our return policy.
About sales tax
In 1992's Quill Corp. v. North Dakota, the Supreme Court ruled that no state can force an out-of-state merchant to collect sales or use tax unless it has a physical presence in the state (this is called a 'nexus'). Ambient does not have a nexus in any state besides Maryland and is thus not required to collect sales tax outside of Maryland. You, as the consumer, may still be required to pay use tax to the state for your purchase should you claim it on your taxes.
Ambient's website offers some free samples and some paid samples, and we generally limit these samples to one free shipment per household. The purpose of these samples is for our customers to be able to check the appearance of our products before purchasing. We also reserve the right to cancel samples requests of excessive quantities; they may not be filled and the customer will be refunded immediately.