Sale & Cancellation Policy - Ambient Bamboo

Terms and Conditions of Sale

  • Clearance sales can not be combined with other discounts (shipping discounts, etc)
  • All clearance sales are final.
  • All shipping costs and shipping sales quoted on our website are valid for the contiguous 48 states only. They may not apply for shipments to islands (for example Hawaii, Key West, Martha's Vineyard, Nantucket, Santa Catalina, etc) or rural points without additional surcharges.
  • If you purchased a floor less than 10 days ago and the current overall website price for your order (including shipping, etc) is less than what you paid, you may be eligible for a credit.
  • To send periodic emails. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

If you have purchased from Ambient in the past

We reserve the right to change our product lines to improve the selection we offer to our customers while staying on top of the latest advances in engineering and manufacturing. This means that some of our product lines are changed or discontinued as time goes by. Sometimes we improve a click-lock system design, sometimes we change the dimensions of standard planks, sometimes we discontinue certain colors due to low demand.

Wood and bamboo flooring can experience shade variations between different lots. If you are a return customer we recommend that you send us a sample of your floor so we can find a lot that matches (to match an existing installation).

Military & law enforcement flooring discount

We offer a flooring discount for active duty members of our U.S. armed forces and active duty full-time local and state law enforcement. Clearance items and odd lots do not qualify for this discount. Cannot be combined with other promotions. If you meet such requirements and would like to inquire about a discount please Live Chat us or call us at 301-498-0234.

Restock & return fees

Please check our return policy.

About sales tax

In 1992's Quill Corp. v. North Dakota, the Supreme Court ruled that no state can force an out-of-state merchant to collect sales or use tax unless it has a physical presence in the state (this is called a 'nexus'). Ambient does not have a nexus in any state besides Maryland and is thus not required to collect sales tax outside of Maryland. You, as the consumer, may still be required to pay use tax to the state for your purchase should you claim it on your taxes.

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