General Terms & Conditions
- All shipping costs and shipping sales quoted on our website are valid for the contiguous 48 states only. They may not apply for shipments to islands (for example Hawaii, Key West, Martha's Vineyard, Nantucket, Santa Catalina, etc) or rural points without additional surcharges.
- Ambient reserves the right to cancel or refuse any order for any reason, including inaccuracies on our website, errors in pricing or shipping costs, or problems identified by our credit and fraud avoidance department.
- If you purchased a floor less than 10 days ago and the current overall website price for your order (including shipping and tax) is less than what you paid, you may be eligible for a credit.
- The email address you provide for order processing will be used to send you information and updates pertaining to your order, and periodic informational emails.
Free shipping, freight costs & other shipping promotions
All shipping costs quoted on our website (including free shipping promotions) are to the lower 48 states only and therefore may not apply for shipments to islands (for example Hawaii, Key West, Martha's Vineyard, Nantucket, Santa Catalina, etc), rural points (these can vary by state), and low-volume shipping areas. If the delivery address is deemed by the freight company to be within one of these areas, the shipping charges or free shipping offers displayed by our website may not apply and Ambient reserves the right to cancel the order and refund the customer in full within 72 hours, with no penalty to the customer; Ambient may also adjust the shipping charges and offer the customer the option to pay the difference.
If you have purchased from Ambient in the past
Wood and bamboo flooring can have shade variations between different lots. If you're a return customer purchasing flooring or moldings, we recommend that you send us a sample of your floor so we can find a lot that matches what you already have.
We reserve the right to change our product lines to improve the selection we offer to our customers while staying on top of the latest advances in engineering and manufacturing. This means that some of our product lines are changed or discontinued as time goes by. Sometimes we improve a click-lock system design, sometimes we change the dimensions of standard planks, sometimes we discontinue certain colors, finishes and styles due to low demand.
Cancelations, Returns & Defects
If you feel you have received a non-conforming or defective product, this defect must be reported to Ambient within 7 days. Returns are not accepted on items that have been out of our possession for more than 90 days, clearance items, or custom items. Canceled orders may incur change fees. For detailed information please review our return policy.
About sales tax
If Ambient does not have economic nexus in the state we are shipping your order to, we are not required to charge sales tax. The list of states that Ambient has economic nexus is subject to change at any time and we reserve the right to collect sales tax on any order to ensure we comply with each state's tax laws regardless of any marketing promotions, coupons or discounts offered. Individual state tax laws may require you to report and pay taxes on certain purchases of your own accord; we recommend that you contact your state tax authority with sales tax liability questions.
Occasional rental equipment malfunctions and mechanical failures are an industry standard. If any piece of rental equipment experiences mechanical failure during the rental period, whether by user error or common wear and tear, our customer service team will work diligently to ship a free replacement (including free shipping), however we are not responsible for express shipping charges, labor costs, or any other costs associated with the malfunction of the rental equipment.
Ambient's website offers some free samples and some paid samples, and we generally limit these samples to one free shipment per household. The purpose of these samples is for our customers to be able to check the appearance of our products before purchasing. We also reserve the right to cancel samples requests of excessive quantities; they may not be filled and the customer will be refunded immediately.
Military & law enforcement flooring discount
At Ambient we value the brave men and women that serve in our nation's armed forces and law enforcement agencies. We offer a flooring discount of 15 cents per square foot for active duty members of our U.S. armed forces and active duty full-time local and state law enforcement. Clearance items and odd lots do not qualify for this discount. Cannot be combined with other promotions.