Description of restock fees, terms and conditions
- There are no restocking fees when exchanging for a similar product.
- There is a 5% restocking fee on stored orders that are canceled. This refers to an order that has been paid for but has not shipped out or been picked up.
- There is a 10% restocking fee on returns of undamaged, unopened boxes.
- There is a 20% restocking fee on returns of undamaged, opened boxes.
- All returned merchandise must be undamaged and in resalable condition, in its original packaging.
- Your refund will be processed by the same method of payment from your original purchase, within 10 days of return receipt.
Terms & Conditions
- We only accept returns on items within 90 days of the customer having received them.
- Return shipping costs are the sole responsibility of the purchaser. In some cases the return shipping costs may be higher than the initial shipping cost.
- Any returned item that is scratched, dented, or damaged in any way will not be refunded. This includes damage caused during return shipment as result of improper packaging.
- Returns are not accepted on clearance items, custom items, or items that have been out of our possession for more than 90 days.
- If you have items to return please send an email to info at ambientbp dot com with your name, description, and items you would like to return.