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High Quality Bamboo Floors Shipped Direct Nationwide Since 2005

Return Policy



RESTOCKING FEES

There are no restocking fees when exchanging for a similar product.
There is a 5% restocking fee on stored orders that are canceled.  This refers to an order that has been paid for but has not shipped out or been picked up. 
There is a 10%
restocking fee on returns of undamaged, unopened boxes.
There is a 20%
restocking fee on returns of undamaged, opened boxes.


TERMS & CONDITIONS

We only accept returns on items within 30 days of the customer having received them.
Return shipping costs are the sole responsibility of the purchaser. In some cases the return shipping costs may be higher than the initial shipping cost.
Any returned item that is scratched, dented, or damaged in any way will not be refunded.   This includes damage caused during return shipment as  result of improper packaging.
Returns are not accepted on clearance items, custom items, or items that have been out of our possession for more than 30 days.
Refunds are sent via check within 14 business days of product receipt.
If you have items to return please send an email to info@ambientbp.com with your name, description, and items you would like to return.



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