Description of restock fees, terms and conditions
Terms & Conditions
- If you feel you have received a non-conforming or defective product, this defect must be reported to Ambient within 30 days.
- We only accept returns on items within 90 days. We do not accept returns on clearance items or custom items.
- Return shipping costs are the sole responsibility of the purchaser. Return shipping costs may be higher than the initial shipping cost.
- Any returned item that is scratched, dented, or damaged in any way will not be refunded. This includes damage caused during return shipment as result of improper packaging.
- All returned merchandise must be undamaged and in resalable condition, in its original packaging.
- If you have items to return please send an email to info at ambientbp dot com with your name, description, and items you would like to return.
Fees: Restock & Cancellations
- There are no restocking fees when exchanging for a similar product within 30 days.
- There are no restocking fees on flooring orders that meet our 30 Day Money Back Guarantee terms and conditions.
- There is a 3% fee on stored orders that are canceled. This refers to an order that has been paid for but has not shipped out or been picked up.
- There is a 10% restocking fee on returns of undamaged, unopened boxes.
- There is a 20% restocking fee on returns of undamaged, opened boxes.
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