Return Policy | Ambient Bamboo

Description of restock fees, terms and conditions

Restocking & Order Cancelation Fees

  • There are no restocking fees when exchanging for a similar product.
  • There is a 20% restocking fee on returns of undamaged, opened boxes.
  • There is a 10% restocking fee on returns of undamaged, unopened boxes.
  • There is a 3% fee on stored orders that are canceled. This refers to an order that has been paid for but has not shipped out or been picked up.
  • All returned merchandise must be undamaged and in resalable condition, in its original packaging.
  • Your refund will be processed by the same method of payment from your original purchase, within 10 days of return receipt.

Terms & Conditions

  • Return shipping costs are the sole responsibility of the purchaser. In some cases the return shipping costs may be higher than the initial shipping cost.
  • Any returned item that is scratched, dented, or damaged in any way will not be refunded. This includes damage caused during return shipment as result of improper packaging.
  • If you feel you have received a non-conforming or defective product, this defect must be reported to Ambient within 7 days. Returns are not accepted on items that have been out of our possession for more than 90 days, clearance items, or custom items.
  • If you have items to return please send an email to info at ambientbp dot com with your name, description, and items you would like to return.

Trusted by 10,000+ Homeowners And Companies Worldwide

  • ASG_Logo
  • one and only resorts logo
  • lululemon athletica logo
  • washington university in st.louis logo
  • university of maryland logo
  • habitat for humanity logo
  • providence hospital logo
  • radford university logo
  • aveda logo
  • elevation burger logo
  • national park service logo
  • famous daves logo

As Seen On

  • hgtv logo
  • dyi network logo
  • discovery channel logo
  • planet green logo
Join thousands of other homeowners, designers, architects and installers

Sign up for our newsletter to get the best deals on bamboo