Return Policy | Ambient Bamboo

Description of restock fees, terms and conditions

Restocking Fees

  • There are no restocking fees when exchanging for a similar product.
  • There is a 5% restocking fee on stored orders that are canceled. This refers to an order that has been paid for but has not shipped out or been picked up.
  • There is a 10% restocking fee on returns of undamaged, unopened boxes.
  • There is a 20% restocking fee on returns of undamaged, opened boxes.
  • All returned merchandise must be undamaged and in resalable condition, in its original packaging.
  • Your refund will be processed by the same method of payment from your original purchase, within 10 days of return receipt.

Terms & Conditions

  • We only accept returns on items within 90 days of the customer having received them.
  • Return shipping costs are the sole responsibility of the purchaser. In some cases the return shipping costs may be higher than the initial shipping cost.
  • Any returned item that is scratched, dented, or damaged in any way will not be refunded. This includes damage caused during return shipment as result of improper packaging.
  • Returns are not accepted on clearance items, custom items, or items that have been out of our possession for more than 90 days.
  • If you have items to return please send an email to info at ambientbp dot com with your name, description, and items you would like to return.
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