There is a 3% fee on stored orders that are canceled. This refers to an order that has been paid for but has not shipped out or been picked up.
Warranty Claims & Defective Items
If you feel you have received a non-conforming or defective product, the defect must be reported to Ambient within 30 days.
All returns are subject to our warranties, which are linked to at the bottom of our website.
Our warranty only covers defects when they affect more than 5% of the flooring order in question (this is an industry standard). In cases where exceptions are made and we provide free replacements, we do not cover expedited shipping to meet installation deadlines or schedules. All expedited shipping costs above standard freight or UPS Ground shipping are the responsibility of the purchaser.
FREE FLOORING SAMPLES
Tired of driving around looking for the right floor? Let Ambient ship you free flooring samples right into the comfort of your living room! At Ambient we offer up to 5 free large samples, and additional samples at just $1 each. If you order 4 samples of one color and lay them out, you'll have an area about the same size as a display panel in a local flooring store, all from the comfort of your couch!