Return Policy | Ambient Bamboo

Description of restock fees, terms and conditions

Terms & Conditions

  • If you feel you have received a non-conforming or defective product, this defect must be reported to Ambient within 30 days.
  • We only accept returns on items within 90 days. We do not accept returns on clearance items or custom items.
  • Return shipping costs are the sole responsibility of the purchaser. Return shipping costs may be higher than the initial shipping cost.
  • Any returned item that is scratched, dented, or damaged in any way will not be refunded. This includes damage caused during return shipment as result of improper packaging.
  • All returned merchandise must be undamaged and in resalable condition, in its original packaging.
  • If you have items to return please send an email to info at ambientbp dot com with your name, description, and items you would like to return.
return

Fees: Restock & Cancellations

  • There are no restocking fees when exchanging for a similar product within 30 days.
  • There are no restocking fees on flooring orders that meet our 30 Day Money Back Guarantee terms and conditions.
  • There is a 3% fee on stored orders that are canceled. This refers to an order that has been paid for but has not shipped out or been picked up.
  • There is a 10% restocking fee on returns of undamaged, unopened boxes.
  • There is a 20% restocking fee on returns of undamaged, opened boxes.

FREE FLOORING SAMPLES

Tired of driving around looking for the right floor? Let Ambient ship you free flooring samples right into the comfort of your living room! At Ambient we offer up to 5 free large samples, and additional samples at just $1 each. If you order 4 samples of one color and lay them out, you'll have an area about the same size as a display panel in a local flooring store, all from the comfort of your couch!

Get Your Free Flooring Samples Now
  • Free Flooring Samples
  • No Credit Card Required
  • Shipped via USPS Priority Mail
*Up to 5 free samples and just $1 per additional sample

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