For routine cleaning of your polyurethane (Accuseal®) finish bamboo floor, we recommend an approved an approved bamboo floor cleaner or a hardwood floor cleaning system such as Swiffer Wet Jet (with hardwood solution) or Bona Hardwood Cleaning System. For any other cleaners we recommend that you test the cleaning system on an out-of-the-way area first to ensure it doesn't damage the finish.
Otherwise you can also use a soap-based concentrate solution that is approved for pre-finished wood floors. First, use a good broom or microfiber dry mop to remove excess dirt and debris from your floor. Second, pour 1/5th of an approved hardwood floor cleaner into a half a bucket of warm water. Third, dip your mop into the bucket but then ensure to completely wring out all water from it leaving it only lightly damp – then use this lightly damp mop to clean the floor.
Be sure not to use a wet mop or leave any excess water on your floor. Do not use Orange Glo® products on your bamboo flooring as they may ruin the finish.
Important Note About Hardwax Oil Floors: Hardwax oil floors require oiling every 6-12 months, in addition to regular cleaning with specific soaps that are specially-designed for oil finishes. It is required that you follow the hardwax oil maintenance instructions.
Like with wood floors, micro-scratches can occur on the surface of bamboo and eucalyptus floors too. Our finishes are designed to protect your bamboo flooring from long term damage. If scratches occur, first try to buff them out using a soft rag along with an acceptable hardwood floor cleaner. If that fails to diminish the micro-scratch, we recommend trying the products below:
WearMax Scratch Concealer for Hardwood Flooring - This can be purchased from several online retailers
Wood Floor Repair Markers - Available at Bed Bath & Beyond, most big box stores, and from several online retailers
We have also found that in some cases these scratches will "buff out" on their own after a few months of normal foot traffic.
Large grooves or gashes can be avoided via the use of furniture pads under the legs of all heavy furniture including tables, chairs or couches. Take all the precautions you can when moving any type of furniture on your floor to avoid damage. If a large gouge occurs you can try Timbermate or Picobello floor repair kits. If that is unsuccessful, you have three options, which may require the help of a flooring professional:
Repair: Flooring professionals can repair certain gashes and gouges. They will use floor putty to fill the existing gouge and finish that small section with a new coating, but they may also be able to use urethane. Please check with your floor installer to see if this option is available to you.
Replace: Replacing a bamboo flooring board can be very tedious and, depending on the location of the damaged board, nearly impossible, however experiences carpenters or installers using the right tools can manage this.
Refinish: Ambient bamboo floors can be refinished. Refinishing a floor is a process of sanding down the floor to remove all scratches, gashes and dents. Once the floor is smooth and flawless, a new protective coating is applied unveiling an almost brand new floor. You will want to use a polyurethane finish, some installers have had good results with the Lenmar brand.
Warning: once adhesive cures on a wood flooring surface it is almost impossible to remove, and doing so may leave behind a dulled effect/area on your floor.
For Polyurethane finish floors only (not hardwax oil finishes) you can try the following method to remove the cured glue:
If adhesive remover leaves an oily residue on your floor:
If you have a large room, work in sections to ensure that the damp rag is followed by the dry rag while the oils are still loose.
We recommend that you enlist the help of professionals to assist you with finish repairs as they can be tricky. If you are confident that you can make the repair on your own, we advise that you practice your method first on a sacrificial flooring plank or area in the installation. You may use a buffer with varying 80/12/150 screens to achieve the desired smoothness and follow up with a matte-finish oil-based polyurethane for coating.
We've had some installers report positive results with using the following methods:
Option 1: first use two sealer layers of the Basic Commercial Catalyst Sealer on bottom and then apply two layers of Basic StreetShoe on top.
Option 2: Use IFT, water rinse, use Squeeky cleaner, apply TYKECOAT, then finish with Basic Street Shoe
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