Please note that the instructions on this page are meant to serve as a general guide only and are not complete. To download the full care guide and requirements please click the button below
We hope you're pleased with your new floor! It looks great, doesn't it? To keep up its nice appearance, please follow these easy care and maintenance instructions.
Topics in this section:
Remember that you'll need to keep your interior humidity between 40%-60% via the use of a humidifier or dehumidifier if necessary.
After installing your bamboo floors, keep at least a few extra planks to use as possible replacement boards or to test with new cleaning solutions. (If damage occurs or the finish is dulled from using a cleaner, it is better to find out on an extra plank than on your new floor.)
Bamboo flooring has properties similar to wood flooring, so never leave any standing water on your floor. In case of a spill be sure to clean up the mess as quickly as possible.
Important Note About Hardwax Oil Floors: Hardwax oil floors require oiling once per year typically, in addition
to regular cleaning with specific soaps that are specially-designed for oil
finishes. It is required that you follow the hardwax
oil maintenance instructions.
For routine cleaning of your polyurethane (Accuseal) finish bamboo floor, we recommend an approved bamboo floor cleaner or a hardwood floor cleaning system such as Swiffer Wet Jet (with hardwood solution) or Bona Hardwood Cleaning System. For any other cleaners we recommend that you test the cleaning system on an out-of-the-way area first to ensure it doesn't damage the finish.
Otherwise you can also use a soap-based concentrate solution that is approved for pre-finished wood floors. First, use a good broom or microfiber dry mop to remove excess dirt and debris from your floor. Second, pour 1/5th of an approved hardwood floor cleaner into a half a bucket of warm water. Third, dip your mop into the bucket but then ensure to completely wring out all water from it leaving it only lightly damp – then use this lightly damp mop to clean the floor.
Be sure not to use a wet mop or leave any excess water on your floor. Do not use Orange Glo® products on your bamboo flooring as they may ruin the finish.
Like with wood floors, micro-scratches can occur on the surface of bamboo and eucalyptus floors too. Our finishes are designed to protect your
bamboo flooring from long term damage. If scratches occur, first try to buff them out using a soft rag along with an acceptable
hardwood floor cleaner. If that fails to diminish the micro-scratch, we recommend trying the products below:
WearMax Scratch Concealer for Hardwood Flooring - This can be purchased from several online retailers
Wood Floor Repair Markers - Available at Bed Bath & Beyond, most big box stores, and from several online retailers
We have also found that in some cases these scratches will "buff out" on their own after a few months of normal foot traffic.
Large grooves or gashes can be avoided via the use of furniture pads under the legs of all heavy furniture including tables, chairs or couches. Take all the precautions you can when moving any type of furniture on your floor to avoid damage. If a large gouge occurs you can try Timbermate or Picobello floor repair kits. If that is unsuccessful, you have three options, which may require the help of a flooring professional:
Repair: Flooring professionals can repair certain gashes and gouges. They will use floor putty to fill the existing gouge and finish that small section with a new coating, but they may also be able to use urethane. Please check with your floor installer to see if this option is available to you.
Replace: Replacing a bamboo flooring board can be very tedious and, depending on the location of the damaged board, nearly impossible, however experiences carpenters or installers using the right tools can manage this.
Refinish: Ambient bamboo floors can be refinished. Refinishing a floor is a process of sanding down the floor to remove all scratches, gashes and dents. Once the floor is smooth and flawless, a new protective coating is applied unveiling an almost brand new floor. You will want to use a polyurethane finish, some installers have had good results with the Lenmar brand.
Warning: once adhesive cures on a wood flooring surface it is very tough to remove and may leave behind a dulled effect/area on your finish.
For Polyurethane finish floors only (not hardwax oil finishes) you can try the following method to remove the cured glue:
If adhesive remover leaves an oily residue on your floor:
If you have a large room, work in sections to ensure that the damp rag is followed by the dry rag while the oils are still loose.
We recommend that you enlist the help of professionals to assist you with finish repairs as they can be tricky. If you are
confident that you can make the repair on your own, we advise that you practice your method first on a sacrificial flooring
plank or area in the installation. You may use a buffer with varying 80/12/150 screens to achieve the desired smoothness
and follow up with a matte-finish oil-based polyurethane for coating.
We've had some installers report positive results with using the following methods: