Sale/Cancelation Policy

Exchanges are allowed within 60 days of receipt of the product with a 20% restock fee. Orders that are stored in our warehouse for longer than 10 days will be charged a restock fee of 5% if canceled. Shipping and delivery charges are non-refundable. Additional shipping costs related to a return or exchange are the sole responsibility of the purchaser. Defective product may be returned, prior to installation, with no restock fee, only within 60 days of receipt. Custom orders are not returnable unless the product is defective.

If you purchased a floor and your items are put on a Super Deal within 10 days these Rules & Regulations apply:

1) All Super Deal items are FINAL sale. We do not accept returns on Super Deal items.
2) Super Deals can not be combined with other discounts (shipping discounts, etc).
3) If you purchased a floor less than 10 days ago you can get a refund for the difference between your purchase price and the Super Deal price. However, you will not be able to return ANY items including moldings/accessories (ALL SUPER DEALS SALES ARE FINAL).
4) Payments on all Super Deals sales purchases are due in full.

We do offer a military flooring discount for active duty members of our U.S. armed forces. If you are active military and would like to inquire about a floor discount please call us at 301-498-0234.