Ambient Bamboo Floors
We Are Open: Mon-Fri: 7am-6pm EST  Sat: 8am-4pm EST


Sale/Cancelation Policy

If you have purchased a floor and then your purchased items are put on sale, Ambient will honor the sale price for a period of up to 14 days and we will refund you the difference between the sale price and your purchase price. If you purchased a floor and then your items are put on a Super Deal please see below.

Customers are limited to one promotion per household; you cannot combine our sales promotions.

About Sales Tax

In 1992's Quill Corp. v. North Dakota, the Supreme Court ruled that no state can force an out-of-state merchant to collect sales or use tax unless it has a physical presence in the state (this is called a 'nexus'). Ambient does not have a nexus in any state besides Maryland and is thus not required to collect sales tax outside of Maryland. You, as the consumer, may still be required to pay use tax to the state for your purchase should you claim it on your taxes.

Restock & Return Fees

Exchanges are allowed within 60 days of receipt of the product with a 20% restock fee. Orders that are stored in our warehouse for longer than 10 days will be charged a restock fee of 5% if canceled. Shipping and delivery charges are non-refundable. Additional shipping costs related to a return or exchange are the sole responsibility of the purchaser. Defective product may be returned, prior to installation, with no restock fee, only within 60 days of receipt. Custom orders are not returnable unless the product is defective.

Clearance Sales

1) All clearance sales are FINAL. We do not accept returns on clearance items.
2) Clearance sales can not be combined with other discounts (shipping discounts, etc).
3) If you purchased a floor less than 5 (FIVE) days ago, and you see a sale on your product at a lower price on our website, you can get a refund for the difference between your purchase price and the clearance price. However, you will not be able to return ANY items including moldings/accessories.
4) Payments on all clearance sales are due in full, prior to shipment.

Military Flooring Discount

We do offer a military flooring discount for active duty members of our U.S. armed forces. If you are active military and would like to inquire about a floor discount please call us at 301-498-0234.





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