Sale/Cancelation Policy

If you have purchased a floor and then your purchased items are put on sale, Ambient will honor the sale price for a period of up to 14 days and we will refund you the difference between the sale price and your purchase price. If you purchased a floor and then your items are put on a Super Deal please see below.

Customers are limited to one promotion per household; you cannot combine our sales promotions.


About Sales Tax

In 1992's Quill Corp. v. North Dakota, the Supreme Court ruled that no state can force an out-of-state merchant to collect sales or use tax unless it has a physical presence in the state (this is called a 'nexus'). Ambient does not have a nexus in any state besides Maryland and is thus not required to collect sales tax outside of Maryland. You, as the consumer, may still be required to pay use tax to the state for your purchase should you claim it on your taxes.

Restock & Return Fees

Returns are not accepted on moldings and clearance sale items. All flooring returned that is damaged in any way (whether by the purchaser, or during return shipment which is the responsibility of the purchaser) will not be refunded. If you are exchanging for a similar product, there is no re-stock fee.

30% restock fee on all returns of opened boxes (flooring must still be in new condition!).

20% restock fee on all returns of unopened boxes.

10% restock fee on all canceled orders (that have not shipped or been picked up).

Additional shipping costs related to a return or exchange are the sole responsibility of the purchaser. There are no returns allowed on custom orders unless the product is defective. All refunds are sent via check within 14 business days of product receipt.

Clearance Sales & Price Matching

1) All clearance sales are FINAL. We do not accept returns on clearance items.
2) Clearance sales can not be combined with other discounts (shipping discounts, etc).
3) If you purchased a floor less than 5 (FIVE) days ago, and you see a sale on your product at a lower price on our website, you can get a refund for the difference between your purchase price and the clearance price. However, you will not be able to return ANY items including moldings/accessories. This policy also applies to all Price Match guarantees.
4) Payments on all clearance sales are due in full, prior to shipment.

If You Have Purchased From Ambient In The Past

Like many other companies, Ambient reserves the right to change our products lines to improve the selection we offer to our customers while staying on top of the latest advances in engineering and manufacturing. This means that some of our product lines are changed or discontinued as time goes by. Sometimes we improve a click-lock system design, sometimes we change the dimensions of standard planks, sometimes we even discontinue certain colors due to low demand.

If you are a returning customer, we ask that you keep this in mind and that you confirm with your representative that the currently stocked product matches what you previously purchased. Usually we can suggest an easy workaround for your situation. For example, natural and carbonized bamboo flooring (like any other natural product) can experience shade variations between different lots. Thus if you purchased previously and are now purchasing again in a new shipment, there's a likelihood you will get a new lot. We suggest that you send us a sample of your existing lot so that we cant match it.

Military Flooring Discount

We do offer a military flooring discount for active duty members of our U.S. armed forces. If you are active military and would like to inquire about a floor discount please call us at 301-498-0234.