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Shipping costs and promotions on our website (including free shipping) apply only to the contiguous 48 United States. Additionally, please note that order shipped to certain locations - such as islands, rural areas, high-density urban zones, or low-volume freight regions - may incur a shipping surcharge despite meeting the criteria for free shipping. These surcharges are set by freight carriers based on their criteria, not by Ambient. On such orders, Ambient still covers the majority of the shipping cost, however the additional carrier-imposed fees are the customer’s responsibility. Rest assured, all applicable surcharges are displayed upfront on our website, giving you the opportunity to review and approve them before completing your purchase.