None of our products are brought inside the delivery location by the driver. All small parcel shipments are at the discretion and policy of the shipping company.
Flooring freight shipments are curbside delivery with lift-gate unless you specifically request freight dock delivery. Curbside delivery means they lower the pallet on the street at the end of the driveway. The drivers are not required to enter the property boundaries, although if not hazardous sometimes they’ll back up the driveway (if it’s flat and short) and drop the pallet on the driveway.
All materials that exceed 4 ft in width or 6 ft in length (Iike bamboo plywood, MagPanel, decking, etc) must bee unloaded by hand, or forklift, at the curbside. Large pallets arrive situated on the truck lengthwise and require a forklift with 8 ft forks or extensions to offload. For large orders we recommend a forklift on-site capable of lifting 4,000 lbs unless alternative arrangements are made. It is the responsibility of the customer to ensure the proper equipment is on-site at the delivery location to unload large-dimension shipments.
It is imperative that the customer, or an authorized representative, be present on-site to accept the delivery, conduct an inspection for any external damages, and document any noted damages on the delivery driver’s bill of lading. Failure to do so will render us unable to provide complimentary replacements. We strongly advise against the engagement of labor for the sole purpose of awaiting the delivery, as freight companies occasionally fail to meet scheduled appointments, and compensation for such delays is not offered.
Our website may offer the option of "Garage Delivery" at an additional charge during checkout. This service is limited to the placement of the materials pallet into a carport or garage, subject to specific terms and conditions apply.