Installation of certain materials may naturally cause small holes in the floor, for example after you screw a stair tread in, the resulting holes caused by the screws need to be filled in. There are also accidents that happen, sometimes an installer will drop a very heavy and sharp tool on the floor causing a dent or chip.
If it's a micro-scratch on the surface you can just place the toes of your shoe on the scratch and swivel back and forth with some weight on it, it'll start to fade away slowly. Otherwise for a more immediate fix you can check out these products:WearMax Scratch Concealer For Hardwood Flooring Wood Floor Repair Markers Zenith Tibet Almond Stick for floor and furniture scratches.
If it's deeper than a surface scratch you can just use a marker that matches the color, or we recommend two products to help fill deeper gouges: Picobello Floor Repair Kit, and Timbermate. Timbermate does not get 100% hard and it will shrink and expand with the floors. There are some products that get rock hard will chip and break apart, you'll want to avoid these products. You also might be able to find a wax filler pen at your local big box store.
If the finish has worn away, to touch up those problem spots we recommend that you use a buffer with varying 80/12/150 screens to achieve the desired smoothness and follow up with a matte-finish oil-based polyurethane for coating. Some installers have also reported success with Basic's StreetShoe waterborne finishes. Please note that these are only recommendations; each installer uses these tools and finishes differently; we strongly recommend that you test your process first on a sacrificial plank or out-of-the-way area before beginning to avoid problems with your floor.
The standard requirement for all wood flooring (including bamboo) is that you maintain proper interior humidity levels between 40%-60%. As long as your installer follows our installation instructions, and those interior humidity settings are maintained, you'll have a trouble-free and super durable floor for a long time.
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