talk to an expert
Talk to an expert!
(866) 710-7070

Your Cart (0 Items)

Frequently Asked Questions: Installation Supplies - Ordering

Frequently asked questions about ordering installation supplies

Select Product Category:
Filter by topic:

Below are a few questions you will want to consider before placing your order:

1. What type of subfloor (usually plywood or concrete) will the floor be installed over?
2. Do you already have a specific plan to float, nail, or glue down the floor, and if so, why?
3. What other types of flooring will the floor be butting up to?  Will you require transition pieces and how many?
4. How much flooring will you need to complete the job?  Have you added waste?
5. When do you plan to start, and when do you need to receive the flooring material?
6. What kind of traffic do you expect on the flooring?  Do you have kids, dogs, is it a commercial space?
7. Will you be installing the floor yourself, or hiring a professional?

If our website lets you add your desired quantity into the shopping cart without showing a "this item is back-ordered" pop up notification, that means the product is in stock and ready to ship!

  • You can purchase right on this website: add your desired items into the shopping cart, then click the cart icon at the top right of the website and click the "Proceed To Checkout" button.
  • You can send an email with your desired materials list or purchase order to [email protected], and our support team will email you a quote with a payment button.
  • You can call our support team directly at (866) 710-7070 and place your order over the phone.

We accept the following payments:

1. All major credit and debit cards.

2. Personal and bank checks (please note there may be a 14-day shipping delay).

3. ACH payments. (contact your Ambient representative for bank account details)

4. Paypal. In fact, PayPal Credit offers financing. *During checkout select the PayPal option to log in and then select PayPal Credit

We recommend that you review our handy Return Shipping Guide to see the detailed steps to return your order.

The links to the policies below can also be found in the footer of our website, and we encourage all customers to review these policies before purchasing.

Return Policy

Sale Policy

Shipping Policy

At Ambient we value the brave men and women that serve in our nation's armed forces and law enforcement agencies. We offer a 5% discount off all products for active-duty members of our U.S. armed forces and full-time local and state law enforcement. Clearance items and odd lots do not qualify for this discount and it cannot be combined with other promotions.

For flooring and plywood we strongly recommend ordering a sample before placing your final order, so you can ensure that the shading will be to your liking.  Our flooring and plywood samples have a dye lot number sticker on the back of them. Our website checkout process will ask you to type in this dye lot number before final payment; alternatively, if ordering via email or over the phone simply mention this lot number to your Ambient representative and we will update the order with it and ship that exact lot number.  If we don't have that lot number available (it has sold out) but we have a matching lot, we will ship the matching lot.  If we do not have a matching lot, we will not ship your order until you approve samples of the new lot.

Please remember that photographs on our website are taken from a variety of devices and under many different lighting conditions, and are viewed on a wide range of computer monitors and contrast settings, thus we do not guarantee that any floor will match the photographs on the website. If you order your flooring sight unseen (without receiving samples first), Ambient is not responsible for light or shading variation or differences and thus not responsible for return shipping costs (which can be expensive and can vary greatly depending on where you live and the size of your order). 

If you receive the order from the exact lot number you requested, or you order sight unseen (you do not provide a dye lot number at checkout), and you decide after it arrives that you want to return the order, you will be responsible for return shipping charges. For flooring orders, please see our 30 Day Money-Back Guarantee for more information.

For legal businesses that qualify as a trade account (must be in the building trades), or you plan to order more than $10,000 cumulatively in building materials in the future on multiple projects, we encourage you to apply for a trade account on our B2B page. Our wholesale discounts vary depending on sales volume and can range from 5% to 35% off our retail prices.  We also offer container level pricing for large projects at extremely competitive prices, and can manufacture a large array of products not featured on our website such as custom thicknesses, lengths, widths, colors and surface treatments (minimum order quantities apply).

Join Our Email List mailTo get new product alerts, discounts, insider tips, & more!
Subscribe
Join thousands of other homeowners, designers, architects and installers

Sign up for our newsletter to get the best deals on all of our products!

Submit
loader
loader

Loading chat window...