talk to an expert
Talk to an expert!
(866) 710-7070

Your Cart (0 Items)

Frequently Asked Questions: Luxury Vinyl Flooring - Ordering

Frequently asked questions about ordering luxury vinyl flooring

Select Product Category:
Filter by topic:

Below are a few questions you will want to consider before placing your order:

1. What type of subfloor (usually plywood or concrete) will the floor be installed over?
2. Do you already have a specific plan to float, nail, or glue down the floor, and if so, why?
3. What other types of flooring will the floor be butting up to?  Will you require transition pieces and how many?
4. How much flooring will you need to complete the job?  Have you added waste?
5. When do you plan to start, and when do you need to receive the flooring material?
6. What kind of traffic do you expect on the flooring?  Do you have kids, dogs, is it a commercial space?
7. Will you be installing the floor yourself, or hiring a professional?

If our website lets you add your desired quantity into the shopping cart without showing a "this item is back-ordered" pop up notification, that means the product is in stock and ready to ship!

  • You can purchase right on this website: add your desired items into the shopping cart, then click the cart icon at the top right of the website and click the "Proceed To Checkout" button.
  • You can send an email with your desired materials list or purchase order to [email protected], and our support team will email you a quote with a payment button.
  • You can call our support team directly at (866) 710-7070 and place your order over the phone.

We recommend ordering 10% extra for cutting and waste.  If you have one or two large rooms that are square, and you are careful about making cuts, you can probably get away with 7%. If you are installing your floors in a diagonal pattern, we recommend ordering 15% extra for cutting and waste. Don't feel like doing the math? Check out our handy square footage calculator!

Note About Dye Lots: Keep in mind that bamboo and hardwood floors come in specific dye lots, so it is a good idea to hold on to a few extra boxes in case you ever need to make a repair down the line.  The extra boxes can be stored in an attic, basement, or even a garage, just remember to acclimate all floors prior to installation, for at least 72 hours, within the environment in which they’re going to live.

We accept the following payments:

1. All major credit and debit cards.

2. Personal and bank checks (please note there may be a 14-day shipping delay).

3. ACH payments. (contact your Ambient representative for bank account details)

4. Paypal. In fact, PayPal Credit offers financing. *During checkout select the PayPal option to log in and then select PayPal Credit

If the room you're purchsing floors for is a square or rectangle, you can use the Area = Length x Width formula for calculating the room's total square footage. If your space isn't perfectly square/rectangular, or you have multiple rooms to order flooring for, it's a little more complicated - but we've made a great tool that makes it super easy to calculate your square footage, the extra flooring you'll need to order to account for cutting and waste, and even the number of cleats you'll need if you're nailing down your floors! Check it out here: The Ultimate Square Footage Calculator

We recommend that you review our handy Return Shipping Guide to see the detailed steps to return your order.

The links to the policies below can also be found in the footer of our website, and we encourage all customers to review these policies before purchasing.

Return Policy

Sale Policy

Shipping Policy

A dye lot is similar to a 'batch number' and is an alphanumeric code assigned to each different batch of flooring as it is manufactured. 

For bamboo or eucalyptus floors: Since these floors are made from a natural material, there can be variation between lots/batches. The flooring sample(s) you received will have a sticker on the back that tells you the lot number that the flooring came from, and referencing this number when placing your order will ensure that the floors you receive come from the same lot that your sample was cut from. If you're ordering moldings to go with your flooring, please note that these products are manufactured separately from our floors and are not assigned lot numbers. It is our policy to fulfill every order (that contains floors and moldings) with the moldings and trim pieces that best match the dye lot of the flooring ordered.


For LVP floors: Since vinyl is not a natural product like wood, there is significantly less variation between lots or batches of flooring. Although it doesn't hurt to reference the lot number listed on your sample when placing your flooring order, it isn't 100% necessary to reference it.

Yes, we do provide discounts for large quantity orders.  If your order falls into a category below and you do not already have a coupon code please feel free to reach out to our customer support team at (866) 710-7070 to see what discount codes are currently available:

  • Flooring orders over 1,000 sq ft
  • Plywood orders over 25 sheets
  • Magpanel orders over 100 sheets

At Ambient we value the brave men and women that serve in our nation's armed forces and law enforcement agencies. We offer a 5% discount off all products for active-duty members of our U.S. armed forces and full-time local and state law enforcement. Clearance items and odd lots do not qualify for this discount and it cannot be combined with other promotions.

For flooring and plywood we strongly recommend ordering a sample before placing your final order, so you can ensure that the shading will be to your liking.  Our flooring and plywood samples have a dye lot number sticker on the back of them. Our website checkout process will ask you to type in this dye lot number before final payment; alternatively, if ordering via email or over the phone simply mention this lot number to your Ambient representative and we will update the order with it and ship that exact lot number.  If we don't have that lot number available (it has sold out) but we have a matching lot, we will ship the matching lot.  If we do not have a matching lot, we will not ship your order until you approve samples of the new lot.

Please remember that photographs on our website are taken from a variety of devices and under many different lighting conditions, and are viewed on a wide range of computer monitors and contrast settings, thus we do not guarantee that any floor will match the photographs on the website. If you order your flooring sight unseen (without receiving samples first), Ambient is not responsible for light or shading variation or differences and thus not responsible for return shipping costs (which can be expensive and can vary greatly depending on where you live and the size of your order). 

If you receive the order from the exact lot number you requested, or you order sight unseen (you do not provide a dye lot number at checkout), and you decide after it arrives that you want to return the order, you will be responsible for return shipping charges. For flooring orders, please see our 30 Day Money-Back Guarantee for more information.

For legal businesses that qualify as a trade account (must be in the building trades), or you plan to order more than $10,000 cumulatively in building materials in the future on multiple projects, we encourage you to apply for a trade account on our B2B page. Our wholesale discounts vary depending on sales volume and can range from 5% to 35% off our retail prices.  We also offer container level pricing for large projects at extremely competitive prices, and can manufacture a large array of products not featured on our website such as custom thicknesses, lengths, widths, colors and surface treatments (minimum order quantities apply).

Join Our Email List mailTo get new product alerts, discounts, insider tips, & more!
Subscribe
Join thousands of other homeowners, designers, architects and installers

Sign up for our newsletter to get the best deals on all of our products!

Submit
loader
loader

Loading chat window...