Bamboo Floor F.A.Q. - The Ordering Process

Common questions related to the ordering process

Below are a few questions you will want to consider before placing your order:

1. What type of subfloor (usually plywood or concrete) will the floor be installed over?
2. Do you already have a specific plan to float, nail, or glue down the floor, and if so, why?
3. What other types of flooring will the floor be butting up to?  Will you require transition pieces and how many?
4. How much flooring will you need to complete the job?  Have you added waste?
5. When do you plan to start, and when do you need to receive the flooring material?
6. What kind of traffic do you expect on the flooring?  Do you have kids, dogs, is it a commercial space?
7. Will you be installing the floor yourself, or hiring a professional?
    You can read our full return policy here. However in general we accept all returns with no restock policy within 48 business hours (unopened boxes), we charge a 15% restock fee on returns of all unopened boxes, and 30% for all opened boxes.  We don’t accept returns on moldings, clearance items, and accessories.

    The estimated transit time for your order depends on where you are located.  For overseas orders and expedited shipments, please call us for an estimate at (866) 710-7070.

    East Coast orders are usually shipped out within 3 business days and have a transit time of 1-3 business days.

    Midwest orders are usually shipped out within 3 business days and have a transit time of 2-5 business days.

    West Coast orders are usually shipped out within 3 business days and have a transit time of 5-12 business days, however there are expedited shipping options to the West Coast for shorter transit times for an additional fee.

    Once the flooring order leaves our warehouse, we’ll send you an email with all of your shipping information.  You’ll want to call the freight company first thing in the morning to then set up a delivery appointment using the phone and reference numbers listed in the email.  Typically the freight company will give you a 2-6 hour delivery window.  Make sure you don’t miss the delivery appointment or the freight company will charge a $130 re-delivery fee.  Once the order arrives, ensure you mark any damages on the driver’s bill of lading (they’ll then usually give you a copy).
    No, all shipments are curbside delivery and the driver will lower the pallet(s) of flooring down using a liftgate. 
    No, all shipments are curbside delivery.  The drivers are not even required to enter your property boundaries, although if you’re nice to them sometimes they’ll back up your driveway (if it’s flat and short) and drop the pallet in front of your garage.  You’ll definitely need to plan to have some helpers, or your installer, there to hump the boxes into the house to prepare them for acclimation.  
    We ship most orders out within 4 business days of purchase, the average being 2 business days, however on the final checkout page you will have the option to select Expedited Shipping for an additional fee, which simply means that we will ship the order out the next business day (transit times will remain the same, continue reading).  The transit times depend on where you live, with most East Coast shipments having a 2 business day transit time, Midwest having a 2-4 business day transit time, and West Coast shipments having a 5-8 business day transit time (these are averages).  For residential lift-gate deliveries, once the flooring order arrives at the local freight terminal, they will call you to schedule your delivery appointment, which is usually a 2-6 hour window on the day of your choosing, when possible. All deliveries are curbside as we do not offer inside delivery.
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