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F.A.Q. - Ordering

Common questions related to the ordering process

Below are a few questions you will want to consider before placing your order:

1. What type of subfloor (usually plywood or concrete) will the floor be installed over?
2. Do you already have a specific plan to float, nail, or glue down the floor, and if so, why?
3. What other types of flooring will the floor be butting up to?  Will you require transition pieces and how many?
4. How much flooring will you need to complete the job?  Have you added waste?
5. When do you plan to start, and when do you need to receive the flooring material?
6. What kind of traffic do you expect on the flooring?  Do you have kids, dogs, is it a commercial space?
7. Will you be installing the floor yourself, or hiring a professional?

If our website lets you add your desired quantity into the shopping cart without showing a "this item is back-ordered" pop up notification, that means the product is in stock and ready to ship!

  • You can purchase right on this website: add your desired items into the shopping cart, then click the cart icon at the top right of the website and click the "Proceed To Checkout" button.
  • You can send an email with your desired materials list or purchase order to [email protected], and our support team will email you a quote with a payment button.
  • You can call our support team directly at (301) 498-0234 and place your order over the phone.

We accept the following payments:

1. All major credit and debit cards.

2. Personal and bank checks (please note there may be a 14-day shipping delay).

3. ACH payments. (contact your Ambient representative for bank account details)

4. Paypal. In fact, PayPal Credit offers financing. *During checkout select the PayPal option to log in and then select PayPal Credit

We recommend that you review our handy Return Shipping Guide to see the detailed steps to return your order.

The links to the policies below can also be found in the footer of our website, and we encourage all customers to review these policies before purchasing.

Return Policy

Sale Policy

Shipping Policy

Our floors are installed in restaurants, spas, and other high traffic and locations around the world since 2006.  Small water droplets that land on the floors will evaporate, however, if you leave a puddle on any wood floor for more than 24 hours it might mark the finish, and depending on the species, some wood may swell and stay that way.  Bamboo holds up to water a bit better than traditional hardwoods as it retains its shape better after water absorption, especially rigid core bamboo flooring.  Hardwood floor warranties (including ours) do not cover damage from water, so if the planks get wet and become warped, stained, or have their finish marred, you'll need to cut them out and replace them.  Due to their hardness, bamboo and eucalyptus floors are great for kitchens as long as you avoid puddles and protect them with a normal level of care.  Just remember that hardwood and bamboo floors should never be wet-mopped or steam mopped, they just require a lightly damp mop and an effective hardwood floor cleaning solution to do the job.

 

FREE FLOORING SAMPLES

Tired of driving around looking for the right floor? Let Ambient ship you free flooring samples right into the comfort of your living room! At Ambient we offer up to 5 free large samples, and additional samples at just $1 each. If you order 4 samples of one color and lay them out, you'll have an area about the same size as a display panel in a local flooring store, all from the comfort of your couch!

Get Your Free Flooring Samples Now
  • Free Flooring Samples
  • No Credit Card Required
  • Shipped via USPS Priority Mail
*Up to 5 free samples and just $1 per additional sample

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