Below are links to our return, sales and shipping policies, we encourage all customers to review them before placing an order.
Return Policy: http://www.ambientbp.com/return.php
Sale Policy: https://www.ambientbp.com/sale-policy.php
Shipping Policy: https://www.ambientbp.com/shipping.php
The estimated transit time for your order depends on where you are located. For overseas orders and expedited shipments, please call us for an estimate at (866) 710-7070.
East Coast orders are usually shipped out within 3 business days and have a transit time of 1-3 business days.
Midwest orders are usually shipped out within 3 business days and have a transit time of 2-5 business days.
West Coast orders are usually shipped out within 3 business days and have a transit time of 5-12 business days, however there are expedited shipping options to the West Coast for shorter transit times for an additional fee.
1) You can purchase right through our website (which you're currently on)
2) You can send an email with your materials list or purchase order to info@ambientbp.com
3) You can call us at (866) 710-7070 and place your order over the phone
We ship most orders out within 4 business days of purchase, the average being 2 business days, however on the final checkout page you will have the option to select Expedited Shipping for an additional fee, which simply means that we will ship the order out the next business day. We highly recommend reading our Shipping Policy for more details.
Transit times depend on where you live, with most East Coast shipments having a 2-4 business day transit time, Midwest having a 3-5 business day transit time, and West Coast shipments having a 5-10 business day transit time. For residential lift-gate deliveries, once the flooring order arrives at the local freight terminal, they will call you to schedule your delivery appointment, which is usually a 2-6 hour window on the day of your choosing, when possible. All deliveries are curbside as we do not offer inside delivery.
We recommend that you review our Return Policy first to ensure that your flooring qualifies. If your floor does qualify to be returned, here are some general guidelines:
1. If shipping back more than 2 boxes we recommend you reach out to an Ambient representative to get a return freight quote. Please note that return shipping usually costs much more than the original outbound shipment.
2. You will need to have decent quality 4’x4’ or 4’x6’ pallets to secure the flooring boxes to.
3. Pickup appointments are usually a window between 2-6 hours. We will arrange to have the pickup and will send you an email with further instructions, including the documents you will need to paste to the pallets.
4. The pallets will need to be placed at the end of your driveway, on solid, paved and flat (as possible) ground, not grass or dirt. We reccommend following this guide: How to Return Freight Shipments
5. The pickup driver will use a pallet truck/jack to move the pallets from your driveway onto the truck's liftgate. In order to do this the pallet truck forks need to be able to slide into the large (not small) pallet holes. Most pallets only have suitable holes on two sides of the pallet. The pallet truck forks require a hole of at least 5 inches in height to slide in. Therefore, please rotate the pallets correctly before placing boxes on them, so that the pallet truck will be able to slide the pallet forks into the pallets to move them.
6. Once the product(s) arrive in our warehouse and have been inspected and determined to be in acceptable condition, we will issue your refund minus any return shipping charges and restock fees. We will attempt to issue the refund via check in the mail within 2 weeks.
Below are links to our return, sales and shipping policies, we encourage all customers to review them before placing an order.
Return Policy: http://www.ambientbp.com/return.php
Sale Policy: https://www.ambientbp.com/sale-policy.php
Shipping Policy: https://www.ambientbp.com/shipping.php
We highly recommend you review our Shipping Policy, which has a lot of great information and a short video about the shipping process. When your order ships out we’ll send you a notification email with all of your shipping information. Once the shipment arrives at the local freight terminal near your delivery location, the terminal staff will call you to schedule a delivery (weekdays, usually a 2-6 hour window). Make sure you don’t miss the delivery appointment or the freight company may charge a hefty re-delivery fee.
Once the order arrives, ensure you mark any damages you see on the driver’s bill of lading (they’ll then usually give you a copy). You don’t have to open and inspect every box, just look at the outside of the pallets – that is where the shipping damage will be. Important note: If your delivery location is located on a road that cannot be accessed by a semi-trailer truck, you may be required to pick the freight up at the local terminal or meet the driver at an intermediary location.
Upon receiving the order you need to be on the lookout for damage on the exterior of the pallet/shipment. If you see this type of damage do not refuse the shipment as it's often not as bad as it looks, just make sure to record the damage on the driver's delivery receipt otherwise we won’t be able to send you free replacements.
Once the driver leaves you can email us a few pictures and the details and we'll note your account and work on shipping out replacement items as soon as possible. Most of the time even if there's damage the flooring planks can be used as the first cuts for starter rows. Once you start installing, if you find more than the industry standard 3% of defects in the flooring planks (this is extremely rare) you can just email us pictures and details and we will ship out replacements.
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